BROADSTAR Internet Unreliable. Non responsive, and fradulant Charlotte North Carolina

Your customer service reps are rude!!!This person has every right to complain as did I.This is what this site is for.If you call your "Customer service" it gets you nowhere.The last call I placed your customer service the rep argued with me and was complaining about all of the calls she was getting.Broadstar has been a problem since day one at the Columns at Pilgrim Mill in Cumming Georgia.I called AT&T and they was willing to come in but were denied by the apartment complex because there exclusive monoply with Broadstar.Don't criticize someone for speaking the truth.What a rude response.Typical example of Customer service from Broadstar.

Using Internet websites to flame service providers has become entertainment for some folks. People like TheVocalist83 are clearly venting frustration and seem more interested making false and defamatory comments than in using this website for its intended purpose.

BroadStar Services LLC (not the FL company reflected in the other comments on this site) does provide broadband, telephone and cable tv services to residents in many communities --including this apartment complex in Jacksonville, NC. We all hate to see frustrated or disappointed customers. We do make mistakes. We will do our best to address all concerns. There is no monopoly. There is no fraud.

We built, paid for, and manage a network that provides services to residents. Many people at BroadStar work very hard to provide fast and reliable service to residents. We recently upgraded services at this property and offer Internet services from 1MB-6Mb+ at prices below other providers($29.99-$69.99 a la carte or 10-20% savings in bundles). Speed tests show that Internet speeds are consistently better than advertised. We have significant excess bandwidth at this property and are testing 10mb and wireless broadband services.

Other providers - Embarq & TimeWarner are in the area but have chosen not to provide services in this community.

I wish that people like Vocalist83 and others who experience problems would direct their energy to getting their problem addressed. We have 24x7 support and onsite tech support at least 2-3 days each week. Problems can usually be diagnosed and addressed.

Thanks to all who try to resolve problems before they flame the people trying to help them.
Jamie Ferro BroadStar, F=founder.