CarMax is a big scam artist, they don't help you out, they just rip you off Kenosha Wisconsin

Gap insurance would have saved the previous poster thousands of dollars. If you finance a car for a long term with limited down payment I would always recommend gap. Gap is meant to pay the portion of the loan balance left ( if any )after the insurance settlement, in case of theft or total loss. It does not affect your interest rate at all. If you want to know the secrets behind sub-prime auto financing go to http://thecreditdiva.blogspot.com

I had a terrible experience with this dealership as well and this after I had purchased two other vehicles from them.
Stay away from CARMAX!

I had a terrible experience with this dealership as well and this after I had purchased two other vehicles from them.
Stay away from CARMAX!

I had a terrible experience with this dealership as well and this after I had purchased two other vehicles from them.
Stay away from CARMAX!

I had a terrible experience with this dealership as well and this after I had purchased two other vehicles from them.
Stay away from CARMAX!

blame all your problems on carmax right? carmax DOES indeed inspect there vehicles, but as you know are ALL cars always going to be 100% perfect? ABSOLUTELY NOT! especially a 98 GMC JIMMY! Come on now, CarMax cannot foresee mechanical difficulties with vehicle, whenever we sell a car we cant assume to replace the whole engine because god knows 2 years from now it will explode. As far as the insurance, yes carmax makes recommendations, they dont put a gun to your head and make you take it and the reason why carmax the lienholder could not let you get another vehicle is because it is breach of contract. That specified vehicle is tied to carmax, once it is gone its GONE. How can carmax put the extended warranty onto this vehicle when it was not inspected by carmax, its a major inconvenience. Carmax is a business, it is not jesus christ coming to your rescue.

I've been customer at Kenosha Carmax for two years. I have bought two new Toyotas from them. Both have been financed and serviced by them. The first car was traded in with negative equity. I have made a un-wise choice on driving the second car to 120k miles within two years of ownership. January 3, 08; I was victim of Not at Fault car accident. The person who caused the accident doesn't have insurance so I filed a claim with my insurance. Since my car is high mileage, its only worth $6,000. I still owe almost three times that. My insurance is paying the $4,000+ damage. Reason why I'm mentioning this is; I signed the finance contract at Carmax. That states no matter what happens, I am liable for whatever I still owe. If my insurance company did claim my car as Totaled, they would only pay the $6,000" and I would be stuck with the rest. For the record, I do have GAP its through my insurance company.

Since I am good customer, the staff at the Kenosha store knows me. I only deal with the experienced associates: the ones who been there for least three years. My sales consultant has been there for 10 years; she sold me both cars. Anyway, we have good Business Friendship. She explained to me one day; Carmax doesn't sell GAP insurance so they can get the best lowest APR possible. I love their sales pack; good group of personalities. When they saw me; they always asked me these questions How many miles you have so far? & Still no problems?

I just don't understand how you can pin this problem on Carmax if you have bought a used car that is clearly marked Sold as is? Its like if I was to say I got into this car accident...Time to sue Kenosha Carmax!

My advice for the near future:
1- Buy top notch insurance like State Farm, Farmers, Allstate, and American Family. It's more a month but you'll get better service.
2-Research the car's history before buying. Reliability, resale value, customer reviews. You'll get insight on what you're actually buying.
3-If you don't feel a "trust" connection with the salesperson; walk away. Even at Carmax, you can run into the "Pushy Salesman." I personally seen it happen while getting a oil change.

There are some holes here.

To sum up, this is what I understand to be the financial chronology... Please validate these statements.

1) In '04 you purchased a used car that was 6yrs old.
2) With a 6 year old used car, you were able to receive financing
3) Carmax offered an extended warranty on this 6yr old car.
4) You have not specified the purchase price

4) '05 - 1 yr and 20k miles later - you still owed $8,000. (vehicle is 7yrs old now)

5) '07 - You still owed $7,000 (vehicle is 9yrs old)

If you had a 5yr loan at 10% wouldn't that balance really be more like $4200? What the heck kind of loan and interest rate would you be paying if 2yrs of payments only reduced your balance by $1000?

I have bought several cars from carmax over the years. I have bought their warranties, used them, and have been pleased on all accounts. To say that I have ever seen a vehicle with as bad of a rep as a Jimmie, that was 6yrs old and qualified for a warranty from them would be extremely unlikely. On top of that, qualifying for a 5yr (or longer since I can't figure out your payment numbers) loan on a 6yr old used car is just plain unwise, let alone very unlikely.

Now, as far as the vandalism deal - I am comletely baffled as to how this is Carmax's fault. They have no liability on this! It may not be extremely prudent for a sales rep to recommend an insurance company, but it is still not his fault or Carmax's fault that your insurance would not cover this.

You have a 9 year old vehicle that has mysteriously been destroyed by 'vandals'. You owe $7k on it. And you blame anyone but yourself? By the way, Carmax doesn't sell insurance. They honored their warranty.

You bought a vehicle that has a tendency to have problems. You paid too much for it or rolled negative equity into it - your fault. You were wise enough to purchase the warranty - it saved you tons of money. You were under-insured - you and your agent's fault. You blame someone else.

MAYBE YOU WILL HAVE BETTER CREDIT & YOU WONT HAVE TO GET A SECOND CHANCE CAR LOAN. YOU BETTER HOPE SO BECAUSE THE SUB PRIME LOAN MARKET IS GOING AWAY SOON UNLESS PEOPLE HAVE A BIG CHUNK OF CHANGE TO PUT DOWN. I GUESS THAT WILL BE THE NEXT WAVE OF ROR. I CANT WAIT FOR THAT BOO h*o FEST

How much mileage did this SUV have when you purchased it? Did CarMax honor the warranty? Consumer Reports issues a Buyer's Guide each year that documents reliability of cars. The Jimmy is terrible. Did you do your homework BEFORE you picked out a vehicle? Why go to a place like CarMax anyway? Why not get a loan from your credit union before you buy a vehicle and then deal with a private owner.