Report: #1194402

Complaint Review: carmax

  • Submitted: Wed, December 10, 2014
  • Updated: Wed, December 10, 2014
  • Reported By: Renee A. — Philadelphia Pennsylvania
  • carmax
    185 Gulph Rd
    King of Prussia, internet

carmax Dont believe the hype their the worst Avoid Avoid Avoid King of Prussia Pennsylvania

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I purchased a 2009 Dodge Journey from carmax in September of 2014. Initially when I called them I spoke to a lovely sales man who quoted me a finance interest rate of 5.8%. Unfortunately I was unable to make it in that day. Finally I arrived at the dealership three days later. The car I chose was sold. The salesman explained to me these things happen. I accepted it, and chose a different car. However, when he ran my credit the second time my intrerest rate went to 21% I know thats high but I was coming in with no credit history at all. So I took on the payments thought I was getting a lovely reliable car. Well about one week after recieving the car I was driving and the car wouldn't stop. Contacted Carmax King of Prussia they sent a tow man out . Explained to me that It was the master cyclender and that they would fix it no cost to me. Well two week later I recieve my car back the water pump goes and the car won't stop squilling. I contact car max they send the same tow man out this time the machanic tell me the rotors need to be fixed and everything will be replaced at no cost to me. Well the dealership claim to have fixed the problem. Two weeks later I am on the highway and the annoying squilling started up again. I contact Carmax at which time I speak to a lovely representative Name Denise she explains to me that I need to bring the car in to the dealership to see what else is wrong with the car. I drop it off to the dealership one week later I recieve the car back only to have the car stutter start. After the second time the car catches on I precede to my home. Now we are in October I am on the highway and my wheel starts to shake a little bit and I pay it no attention.I contact the dealership they explain to me that sometime with new rotors that cars need to readjust. About a week later I am sitting in my jobs parking lot and the car doesn't turn on. I call my husband he told me to wait a minute at which time he informed me to put the car in neutral and to turn the key. H e explained to me that the car on its website has been experiencing many starting problem due to the WIN box not reading the electrical system. The next day I contact Denise with the situation she informs me if car does it again to bring the car in well no the problem occurred doesn't occur again within the month. So now it's the middle of Novemeber oil change and the squilling of the brakes come back, the wheel is shaking at excellerated speed when on the highway. I bring the car in to them at which time my oil is changed and I am informed that something was bent between the brake and the pad. Master Mechnaic stated to Denise east fix. I pick up the car heading back home pick up excelleration the wheel is still shimming and the brakes ar squiling. I contact Kyle a repair representative. He kindly informs me to bring the car in. I bring it to Car Max King of Prussia complaining of the safety of the vehicle at which ime I am informed that I will not be able to get a loaner due to how many times I have brought the car back for repairs. I got a little heated and demanded to speak to a master mechanic at which time he and I went on the highway and the wheel shimming started again. We returned to the dealership at which time he reported to the manager that what I was reporting was a safety issue. Carmax provided me with a loaner However after having my car for 6 days I was informed that my rotors had to be replace again the dealer claims due to harsh driving. How about I know my rotor never were replaced the first time, and howabout that 30day fix policy is a scam they sent it through the claims department the first time they claim to have fixed my brakes THIS SERVICE WAS SUPPOSE TO BE ON THE HOUSE THE FIRST 30 DAYS. PLEASE DONOT BUY A CAR THROUGH CARMAX THEY DONOT STAND BY THEIR PRODUCT. I haven't had my car for 90 days and had to take the car back to them more than 6xs. Oh the head bangers is now they want me to pay for the rotors and brakes that they claim to have fixed in September, and October.

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