CARMAX 125 Point Inspection Lies RIP-OFF Dulles Virginia

I too have had difficulty getting repairs done as the service hours are primarly during the early morning hours and afternoons are left open as so they can prepare cars to be sold. I use to work at this company and know the "game" they often play with customers.

PURCHASED A 1996 MUSTANG CONVERTIBLE NOTICED THE NEXT DAY THE DRIVER SEAT DID NOT MATCH WENT DOWN THERE THEY SAID OH WE HAD TO HAVE THE SEAT REDONE OK I CAN LIVE WITH THAT .

MY DAUGHTER CAME HOME WITH THE CAR YESTERDAY I WENT TO MOVE IT FOUND THE CARPET PULLED FROM THE SIDE A LITTLE AFTER LOOKING FOUND THAT SOMEONE HAD TAKEN CARPET AND GLUED IT TO THE TOP OF THE ORIGINAL CARPET AND IT WAS COMING LOOSE. TOOK THE CAR BACK TO THE DEALER THEY COULD CARE LESS,CALLED THERE CUSTOMER SERVICE NUMBER THEY SAID THEY WOULD CHECK AND CALL ME BACK WHICH THEY DID AND SAID THEY WOULD REPLACE THE CARPET IF I WANTED TO PAY THERE COST.

I HAVE HAD THE CAR FOR 90 DAYS. THERE INSPECTION PLAN SEEMS TO HAVE A LOT OF PROBLEMS. NEEDLESS TO SAY I WILL NEVER BY ANOTHER CAR FROM THEM I PURCHASE A CAR EVERY OTHER YEAR AND THIS IS THE SECOND CAR FROM CARMAX IN TWO YEARS AND THE LAST.

I apologize for your problems but a Cavalier is not the most reliable vehicle to start things off with. Carmax can't be blamed for your poor choice of vehicles. You didn't mention the year of your car but have you check nhtsa.com to see if any of your problems have been the subject of a recall? Also, is the car still under factory warranty?

But I think the biggest problem is that you bought a Cavalier and expected Honda reliability. Carmax has nothing to do with how reliable the car is. Some cars are just more problematic than others.

I don't know about where you are, but here where I live good luck finding a mechanic anywhere that will work on your car after 6:00pm. Do you have 24 hour repair shops in VA? There are many other repair shops besides Carmax that work "banker hours". I think it is more the norm than the exception.