Complaint Review: Carparts.com - Internet
Carparts.com carparts.com rips off it's "customers" Internet
I searched an oline auction site for a headlight retainer clip for my truck. I found several, however, carparts.com had the least expensive shipping price for a 5 dollar 1 inch x 4 inch pice of plastic. In total, I paid $11.55.
I went through the shopping cart process, selected PayPal as my method of payment and hit continue. I checked that all information relating to the part was correct (because as like many others, I have also been sent oncorrect parts) then hit "confirm and pay".
That is when I noticed the problem. Somehow, there was my old address that I moved FROM a year ago. I mmediately logged in to PayPal to verify that I had changed my address to my present location - yep, I sure did - there is my current address.
I then called carparts.com by phone and explained the issue, figuring it would be a simple fix, since I had just placed the order not more than 5 minutes ago. BOY WAS I WRONG!!!
I was told by the lady on the phone that since I paid via PayPal, it was not possible to chenge the shipping address. I then asked to cancel the order, I was told that she would put the cancel order in but it is not a "gauranteed thing" the order will be canceled. She then told me I need to change my address with PayPal. Huh?
I had just told her that I had verified my address with PayPal and the information there was correct, and how my OLD address showed up, I have no clue. This is where the phrase "to err is human, to really F*** things up takes a computer!" originates.
I told her AGAIN, that I had verified the information was correct with PayPal BEFORE I called carparts.com because I knew this conversation would come up as it has happened to me before, but was easily fixed by a simple phone call, explanation and the customer service rep making the address change.
Not in carparts.com's case.
Apparently they use a computer system that is beyond dinosaur age since any simple request is inherently impossible. Anyway, after arguing about how this whole screw up is un-acceptable, I was told the order would be canceled. Finally - results! or so I thought.
Less than 24 hours later I get an email stating the part has shipped. WHAT?!?!?!?! I immediately called carparts.com to find out what went wrong. This is where it gets real interesting - I get connected to the SAME lady (although she denied being the rep I spoke with the night before, it is really hard to deny the accent and tone and manner in the voice)!
We argue over this whole thing all over again and at one point I was then told to go back to my old address and get the part when it is delivered! Are you flipping kidding me!?!?!? While the old place is about a 40 minute drive away, I wonder what she would have suggested if I had move several states away?
After this call, I was totally fed up and launched a resolution request with PayPal. We will see where that goes. The bottom line here with carparts.com is this:
YOU are NOT a customer, rather a victim
YOU have no recourse with any issue you may have as their "customer service reps" have no authority to do anything to resolve a problem
YOU will NOT get a refund at all - under ANY circumstances
Their warehouse dictates what gets sent and canceled - NOT the customer srvice reps
So, buyer beware!
This report was posted on Ripoff Report on 04/27/2014 10:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carpartscom/internet/carpartscom-carpartscom-rips-off-its-customers-internet-1142208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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