Complaint Review: Carparts.com - Internet
Carparts.com WRONG PARTS SENT Internet Internet
This company sent the wrong parts and tried to say it was my fault for ordering the wrong parts when I double and triple checked that they were for a mercury cougar and what I got was for a toyota carolla which I have never owned such car.
I even checked with the person in the chat platform to make sure that the parts where all for my mercury car and she assured me they were correct.
When the parts arrived they are marked for a toyota carolla, not my mercury.
I have now spent two days, four and a half hours and spoken to 12 different people who are not in the US of A and still do not have anything resolved.
They said I can return the parts but at MY cost. That is absurd that I should pay to return items I already paid to have shipped and they are not the correct parts.
This report was posted on Ripoff Report on 03/30/2015 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carpartscom/internet/carpartscom-wrong-parts-sent-internet-internet-1219108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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