Report: #1137157

Complaint Review: CarParts.com - Internet

  • Submitted:
  • Updated:
  • Reported By: James — Maryville Tennessee
  • Author Not Confirmed What's this?
  • Why?
  • CarParts.com Internet USA

CarParts.com Forcing me to pay for their mistake Internet

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I wanted a simple part (a coolant reservoir).  I gave my make & model information to Carparts.com to see if the searched-for part would fit; Carparts.com's website gave their "green checkmark" saying that it would.  I ordered.  It didn't.

Okay, mistakes happen, so time for a return, right?  After a while on the phone, they sent me "return authorization" email -- but despite my explanations and protests to the contrary (that THEY CAUSED THIS PROBLEM) they still expect me to pay return shipping, using an excessivly elaborate process, plus a restocking fee.  

I thought I had it straigtened out with the first guy, so I called again -- this time, to be rerouted to India for a garbled conversation with a person who claimed no authority to resolve the problem AND refused to forward me to management.  Stonewalled.

Look, it's not a ton of money, but that goes both ways -- it's not a ton of money for you either, Carparts.com, to operate with clarity and integrity and fix the problems you made for your own (ex-) customers.

This report was posted on Ripoff Report on 04/08/2014 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carpartscom/internet/carpartscom-forcing-me-to-pay-for-their-mistake-internet-1137157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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