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Report: #1175749

Complaint Review: Checkout 51 - Internet

  • Submitted:
  • Updated:
  • Reported By: CaptainSaveAConsumer — Fort Lauderdale Florida
  • Author Not Confirmed What's this?
  • Why?
  • Checkout 51 Internet USA

Checkout 51 Checkout51 Checkout51.comAndrew McGrath Checkout 51 Steals Consumer's Rebates Toronto Internet

*Author of original report: Yeah Right!

*UPDATE Employee: A response from Checkout 51

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Checkout51.com or Checkout 51 is a friends and family operation in Canada with harsh feelings towards U.S. citizens, ZERO business education or experience, and ZERO customer service skills. They think they are above and beyond the law in that they can get away with stealing consumer's rebates because they are out of the country. Theft is wrong in any form and a crime. 

Manufacturers sign up with these rebate apps to promote brand loyalty and customer happiness. They do not want the apps claiming consumer rebates for themselves. With little business experience and zero education, a customer they feel is "rude" gets a rude awakening when Checkout51 steals their money!!

 

If you are a victim, a class action suit is coming. Stay tuned. Additionally, contact the manufacturers. They WANT to hear from you. E-mail them and post on their Facebook page. (Checkout51 and most importntly the brands they do business with.)

 

We can stop rebate app bad behavior if everyone unites and SPEAKS OUT.

They are NOT ALLOWED TO DO THIS!!

This report was posted on Ripoff Report on 09/10/2014 06:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/checkout-51/internet/checkout-51-checkout51-checkout51comandrew-mcgrath-checkout-51-steals-consumers-rebates-1175749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Yeah Right!

AUTHOR: CaptainSaveAConsumer - ()

POSTED: Wednesday, September 10, 2014

First off, they have no "system". They crowdsource their receipts and they are all done by hand. I know, because I was an employee as well. I complained on two employees and they closed my account. End of discussion. They are rude, dishonest, and the Canadian Anti-Fraud Centre along with the Manufacturers will bring this company to justice. This is not the song they were singing in their e-mails, which I have plenty of.

Don't knock a consumer because they have been taught to stand up for themselves. You messed with the wrong person, period. I complained on two employees and you came up with a bogus reason to cancel my account.

 

THE TRUTH WILL PREVAIL!!

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#1 UPDATE Employee

A response from Checkout 51

AUTHOR: Checkout 51 - ()

POSTED: Wednesday, September 10, 2014
We have certain measures in place within our system that routinely flag accounts for suspicious behaviour. This member's account was flagged by our system for uploading receipts that had been already been uploaded by other members, and also uploading receipts outside of her account's sign-up location. Both of these acts are in direct violation to our Terms (checkout51.com/terms). 

 

As stated in our Terms, we reserve the right to request additional validation for purchases made. We requested that the member provide further validation of some of their other purchases (by way of photographing the products purchased alongside the receipt) and the member failed to do so, after being given several opportunities from several different support team members as well as Checkout 51 management team members that she repeatedly emailed with the same complaint.

 

We also have conducted some basic research on this member and have found that she has a pretty extensive history of doing this sort of complaining about other similar companies.

 

We pride ourselves in exemplary service to our 3 millon+ members and currently have a 4-star rating and thousands of positive reviews in both the iOS app store (itunes.apple.com/ca/app/checkout-51-grocery-coupons/id577333970?mt=8)  and the Android Play Store (play.google.com/store/apps/details?id=com.c51&hl=en). We have also been named by Consumer Reports as the top app for cash back. 

 

We love our members and love helping them save as much as they possibly can! Should this member wish to provide validation of their purchases, we would be glad to restore her account and her account's balance. 
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