Report: #1433812

Complaint Review: Citizen's Bank

  • Submitted: Mon, March 12, 2018
  • Updated: Mon, March 12, 2018
  • Reported By: Karl — West Suffield Connecticut United States
  • Citizen's Bank
    1 Citizens Plaza
    Providence, Rhode Island
    United States

Citizen's Bank Refused to pay my $250 bonus that I earned for opening a Platinum Checking Account Providence Rhode Island

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 9/25/17 I responded to a mailer that I received from Citizens Bank to open up a Platinum Checking account and get paid a $250 bonus for doing so. This offer was also online at the time. I went to my local Citizens Bank branch to open up the account, but was told that I had to apply online. So I went home and applied online.

The fine print for the $250 bonus stated that you had to make a single direct deposit of $500 or more within 60 days of opening your first new Citizens Bank Platinum Checking account. So, I complied with this by having a direct deposit set up. The first direct deposit was credited to my checking account on 10/12/17. I was supposed to receive the $250 bonus within 90 days of opening up the checking account. When I did not receive the bonus, I called customer service at Citizens.

They contacted their marketing department for me, and were told that I would not get the bonus because I did not enter an "offer code" online when I applied for the checking account. I told customer service that there was never an "offer code" associated with this offer, especially when I was online applying and entering my information. They said to email the "office of the chairman" at Citizens Bank, which I did.

After emailing that department, I received a phone call from Christine Legon at 401-464-3324. She also tried to convince the marketing department at Citizens to pay my $250 bonus, but they failed to do so. I am asking Citizens Bank honor their offer to me by paying the $250 bonus that I earned by opening up a Platinum Checking account.

This report was posted on Ripoff Report on 03/12/2018 05:08 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.