Report: #1433812

Complaint Review: Citizen's Bank - Providence Rhode Island

  • Submitted:
  • Updated:
  • Reported By: Karl — West Suffield Connecticut United States
  • Citizen's Bank
    1 Citizens Plaza
    Providence, Rhode Island
    United States

Citizen's Bank Refused to pay my $250 bonus that I earned for opening a Platinum Checking Account Providence Rhode Island

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On 9/25/17 I responded to a mailer that I received from Citizens Bank to open up a Platinum Checking account and get paid a $250 bonus for doing so. This offer was also online at the time. I went to my local Citizens Bank branch to open up the account, but was told that I had to apply online. So I went home and applied online.

The fine print for the $250 bonus stated that you had to make a single direct deposit of $500 or more within 60 days of opening your first new Citizens Bank Platinum Checking account. So, I complied with this by having a direct deposit set up. The first direct deposit was credited to my checking account on 10/12/17. I was supposed to receive the $250 bonus within 90 days of opening up the checking account. When I did not receive the bonus, I called customer service at Citizens.

They contacted their marketing department for me, and were told that I would not get the bonus because I did not enter an "offer code" online when I applied for the checking account. I told customer service that there was never an "offer code" associated with this offer, especially when I was online applying and entering my information. They said to email the "office of the chairman" at Citizens Bank, which I did.

After emailing that department, I received a phone call from Christine Legon at 401-464-3324. She also tried to convince the marketing department at Citizens to pay my $250 bonus, but they failed to do so. I am asking Citizens Bank honor their offer to me by paying the $250 bonus that I earned by opening up a Platinum Checking account.

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