Compass Bank Hateful, rude employees. Took my cash! Carrollton Texas

Anytime I've ever heard of anyone account being frozen it's because there is suspcious activity on the account. They are just protecting themselves, however if they didn't contact you to let you know about this I understand your frustration. I seriously don't see them just ignoring it and not trying to call you though....especially over 4100.00. If you have nothing suspcious going on then they should have it all cleared up soon, and i'm sure they will not charge you any fees if they were at fault. That's just the way business works.

So, they fixed the bank error. I went in and they had put in my husband's ss# incorrectly. I just hope that they didn't bounce the two checks I wrote. My car payment that I made with electronic check online posted, so I think I am okay.

About the lady that hung up on. . . The customer service manager spoke with me was not at all surprised when she found out who it was. I am not sure what will come of that, but I am happy that they at least listened to me.

So far, I am happy with the outcome. I hope this is not any indication of how things will be in the future.