Compass Bank They change their practices to suit their gain... Colleyville Texas

Unlike some may be more willing to admit, I have been aware of when my account was about to be overdrawn and if I made purchases knowing this then I simply "ate" the fees as it was I at fault. However, here lately I have noticed some very malicious practices. They in fact post according to what will benefit them at that time. You may notice that when your account has all funds they simply post the money according to the date it comes through in the order transactions happened that day. Meaning large, small, medium or medium, small, large or small, large and then medium.

Examples of Banking Practices

October 2008: I receive excess overdraft fees. I ask why I recieved the extra fees. I am told that the bank doesn't post according to the date of transaction but post according to the day it goes through. Which is odd because when I previously had things that didn't come through until the day after I banked money I was told they didn't post according to the day it goes through but accoring to the transaction date. In addition to this practice they "post the largest amount first as it is usually the most important item."

August 2008: 1) I had an issue with a credit card being lost so I cancelled that one and waited for my new card. I was charged the $5.00 fee to replace my card and was then charged $38 for being overdrawn by, you guessed it, $5. When I asked why wasn't I told that I would have to wait to receive a new card or why did they not consider simply canceling my card and then telling me I didn't have enough funds to order a new one and to simply call back? Well it seems that the left hand is unaware of the right and they are simply two different departments.

2) Before I recieved my new card I cancelled a membership with a gym and let them know that the old card wouldn't work as it had been lost and I hadn't recieved m new card as of yet and I would not be updating my information. Low and behold I receive two (2) charges from that gym on my new card. I went to the location in Colleyville to file my dispute and have them fax it back to a 205 area code number.

They never faxed it in (turns out Branch manager was leaving and is now no longer with the company) and I have 6-8 overdraft fees (totatl gym took was about $47 but small transactions of $5-7 are sprinkled in with this). I resubmit my dispute stating that I never authorized charges for gym on new CC number and had cancelled my membership. I am told that if any company has had previous authorization on an account for 6 months or more that the funds can be debited from any new account. I stated this account is under 5 months. The new reason becomes that I gave them the account number.

Last update according to the gym was in July a full month before I lost my card. The new reason is now I didn't cancel my membership properly. I fully believe that the bank inaccurately allowed a transaction to go through in order to give me fees.

March 2008:I closed an account and opened a new one. Three to five days later that account receives charges and I'm hit with fees. I am told that the account was closed i should not have recieved any fees to simply pay the amount paid and I would be refunded the fees and anything over. I am still waiting for $167 refund from that account.

Krys
Colleyville, Texas
U.S.A.