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Report: #267875

Complaint Review: Compass Bank - Pensacola Florida

  • Submitted:
  • Updated:
  • Reported By: Pensacola Florida
  • Author Confirmed What's this?
  • Why?
  • Compass Bank www.compassweb.com Pensacola, Florida U.S.A.

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Recently I have had some issues with Compass Bank. Obviously, I am not alone. I had used my atm card to withdrawl money from my checking account. This account belongs to myself, as a single account holder. Instead, I pushed the transfer button.

Instead of withdrawing money, it was transfered to a closed savings account. My joint savings account was CLOSED. After speaking to many customer service representatives, I was told this should not have been possible, being that the account had been closed. I was persistant in finding where my $200.00 had gone. After speaking to the branch manager, I was told MY $200.00 originally from MY account was applied to someone elses' checking account.

The money NEVER posted to the closed savings account. It was sent directly to pay someone else's debts. I was told I need to take it up with him in order to get MY money back. Please tell me legally how I should be accountable for someone, especially since we were never married. My $200.00 from my checking account was sent directly to his checking account with only his name on his account. Of course, being upset I closed my checking account.

I went into the branch and withdrew the money. The next day I was charged a $24.00 service fee for checking my account over the alloted 15 times a month. I had called in excess, because I was curious if my money would be posted back to my account. They charged me a $38.00 NSF fee because I had withdrew my money, and what I thought closed the account.

Then 6 days later I was charged another $38.00 because I did not put any more money into, what I thought was a closed account. Another 6 days later I was charged another $38.00. I have called branch after branch and e-mailed them. No one is able to help me. I now have an account with a balance of -138.00, and a lost $200.00 that could have helped pay a bill.I am a single mother of 2 young children, living paycheck to paycheck. FREE CHECKING, MY AS**??

Illegal????
Pensacola, Florida
U.S.A.

This report was posted on Ripoff Report on 08/15/2007 10:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/compass-bank/pensacola-florida-32503/compass-bank-is-this-legal-ripoff-pensacola-florida-267875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

Whoa there...

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, August 16, 2007

You had to have been on some kind of medication for this to have happened. When you do a transfer on an ATM, there are many steps you have to go through to make the transfer. It asks you FROM what account TO what account. This in itself is a clue that you pressed the wrong button. Then it asks you to CONFIRM the transfer.

Pulling cash out is an ENTIRELY different process. Also, you KNOW the person that the supposed money was transferred to! So at sometime, your accounts are/were linked.

This sounds very suspicious, like somebody is trying to pull a fast one on the bank. It is IMPOSSIBLE to ACCIDENTLY transfer money from one account to another when you were doing a standard ATM withdrawl.

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#3 Consumer Comment

Whoa there...

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, August 16, 2007

You had to have been on some kind of medication for this to have happened. When you do a transfer on an ATM, there are many steps you have to go through to make the transfer. It asks you FROM what account TO what account. This in itself is a clue that you pressed the wrong button. Then it asks you to CONFIRM the transfer.

Pulling cash out is an ENTIRELY different process. Also, you KNOW the person that the supposed money was transferred to! So at sometime, your accounts are/were linked.

This sounds very suspicious, like somebody is trying to pull a fast one on the bank. It is IMPOSSIBLE to ACCIDENTLY transfer money from one account to another when you were doing a standard ATM withdrawl.

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#2 Consumer Comment

Whoa there...

AUTHOR: Dave - (U.S.A.)

POSTED: Thursday, August 16, 2007

You had to have been on some kind of medication for this to have happened. When you do a transfer on an ATM, there are many steps you have to go through to make the transfer. It asks you FROM what account TO what account. This in itself is a clue that you pressed the wrong button. Then it asks you to CONFIRM the transfer.

Pulling cash out is an ENTIRELY different process. Also, you KNOW the person that the supposed money was transferred to! So at sometime, your accounts are/were linked.

This sounds very suspicious, like somebody is trying to pull a fast one on the bank. It is IMPOSSIBLE to ACCIDENTLY transfer money from one account to another when you were doing a standard ATM withdrawl.

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#1 Consumer Comment

The first thing to do.

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, August 16, 2007

Disbute the transaction in writing explaining in great detail what happened. Look through your account terms and conditions. there should be a section in there that explains the process to disbute and the correct address to send the letter of disbute. Include copies only of any letters and receipts. Keep the originals.

Next, if they still do not do anything to help, you will need to file a complaint with the Office of the Comptroller of the Currency (search the web for OCC) if it is national chartered bank or with your state's regulating agency. You may have to perform a search to determine the correct regulating agency to file a complaint with.

Good luck.

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