Consumer priority service I spent $2,200 on a brand new Samsung 3D 60” TV that has every feature from the smart hub, to voice and motion sensor, camera etc. Thankfully in past 5yrs no issues until 1 week before my warranty expires. Red vertical line thru center of tv... filed claim- was contacted to "confirm issue”- then they sent a local repair person out- who only took a picture of the tv. Didn’t open the back to see if it was a TCom or anything- just took a pic and that was it.  These ppl are scam artists and as soon as I hire a lawyer and get this going I’ll be spreading the word EVERYWHERE! SCAM!! Brooklyn New York

Consumer priority service I spent $2,200 on a brand new Samsung 3D 60” TV that has every feature from the smart hub, to voice and motion sensor, camera etc. Thankfully in past 5yrs no issues until 1 week before my warranty expires. Red vertical line thru center of tv... filed claim- was contacted to "confirm issue”- then they sent a local repair person out- who only took a picture of the tv. Didn’t open the back to see if it was a TCom or anything- just took a pic and that was it. Next day CPS send me an email saying my warranty was already expired and they’re closing my claim! Like what?!?! ...yet when I log into my account it says my warranty is valid through 3/2/18 so I replied back to their email saying that I was going to take them to court if they try to close my case and that their account is clearly wrong. Next day I get a phone call saying I was right there system was wrong and they offered me $400 for a $2200 TV ! ..like is that a joke not to mention I paid 250 for the warranty so I’m really only getting 150 for the TV! I laughed and denied their nonsense he said he was going to escalate it to a supervisor. I said why can’t you replace it?! You send someone out to take a pic (which I already uploaded) so how do you know it can’t be fixed! No answer- they are ASSUMING it’s the panel! Never assume! Then I get another email with a link from a Japanese website - it’s a Samsung 60 inch w/no features not even a smart hub for $600 and that’s what they’re offering me right now. I obviously declined again and said if they don’t either fix my TV or replace it I will be taking them to small claims court. Next thing I know I get a call from this guy Eric trying to use car analogies compared to TV analogies as far as depreciation goes- which is completely outrageous! He was trying to convince me any TV is better than the TV I have -which is absurd! I told him I’m not accepting that once again and he needs to either fix my TV or replace it- he tried to say they don’t make my tv - yet I did my research and my TV is listed on multiple websites ranging from ‪1600-2200‬ ! With his foot in his mouth he said he was going back to his underwriter and would get back to me... On 3/4/18 I get an email ‪at 12am‬ saying my case has been closed because they haven’t had a response for me -I almost lost my s**t I called the guy ‪at 12 AM‬ left him another voicemail saying that if they don’t fit fill their required service agreement we’re going to court. I still have not heard back from Eric, whom i left 2 voicemails for after receiving that email. I also replied back to the email and once again they said it was an error on their part. Now on 3/5/18- I got an email from Eric and called him during the time he said he would be available- once again he had NOTHING else to offer. So i was like why don’t I send you an email of ALL the features my TV has so you can find a COMPARABLE tv! As my warranty states I am owed! He put us on hold for 5-10min and comes back saying the same thing- we’ll we can’t offer you ANYTHING your tv has- which is 20x features- but a refurb 65” 4K tv- only has a 30-60day warranty. Like HELL NO! At this point I told him to send me the $1200 and I will go to Best Buy and buy NEW with a REAL warranty! Again he’s going back to underwriters and will get back to me..: I’m not holding my breath. I’ll most likely be taking them to small claims court. Not only will I sue them for malpractice and breech of services but also going for emotional damages. These ppl are scam artists and as soon as I hire a lawyer and get this going I’ll be spreading the word EVERYWHERE! SCAM!!