Complaint Review: Consumer Priority Service - Brooklyn, NY Internet
- Consumer Priority Service 1678 McDonald Avenue Internet United States of America
- Phone: (800) 905-0443
- Web: http://www.cpscentral.com/
- Category:
Consumer Priority Service CPS Hidden arbitrary charges equal to I already paid for to get my phone repaired Brooklyn, NewYork, Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
So around a year ago, I bought a Samsung i900 Omnia off Selectgsm.com. (Great site for GSM phones by the way). The only mistake I made was buying this "warranty" to protect my phone if it ever were to fail.
Since my phone is entirely based on touch, it is quite a big deal when there is a "dead spot" that simply does not recognize taps from my fingers or even the stylus. There are also small pixelated dots on the sides of the screen, so I figured that this is big enough of a problem to have my phone fixed.
At first, everything goes swimmingly. I file a claim, they respond within a day asking for my original receipt, I send it, and they respond another day after saying they'll contact me within 24-48 hours with the decision.
Here's where things go downhill.
Here's an excerpt from the email I received:
Please include a check in the amount of $70.00 ($25.00 shipping, handling and insurance + $45.00 for international shipping), made payable to Consumer Priority Service to cover any applicable co-payments, return shipping, handling and insurance costs for your product.
Besides the absurd amount which is identical to what I paid to get 4 years coverage in the first place, why in the world is there two shipping costs? I live in Canada, and $25.00 Shipping seems reasonable, whereas ANOTHER $40.00 on top of this is just ludicrous. Why am I being charged twice for shipping, I wonder? Who came up with this seemingly random number of $70.00?
My phone is still mostly functional, and I suppose I can live with the annoyance, as I am not ready to part with my phone for the 1 month they quoted me to repair it, and $70.00. I would seriously beware of this company, as their "No hidden fees" statement is a load of... baloney.
This report was posted on Ripoff Report on 01/27/2010 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-priority-service/internet/consumer-priority-service-cps-hidden-arbitrary-charges-equal-to-i-already-paid-for-to-get-560912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.