Complaint Review: Covenant Transport - Chattanooga Tennessee
- Covenant Transport 400 Birmingham Highway Chattanooga, Tennessee U.S.A.
- Phone: 423-821-1212
- Web:
- Category: Employers
Covenant Transport Withheld pay at whim Chattanooga Tennessee
*Consumer Comment: OMG...Covenant Is Out Of Control!!!
*Author of original report: Update on the Story
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My husband is driving for Covenant currently. He has been with the company for approximately five months, but he has been driving for about six years on/off. We have two autistic sons, and he has tried to be home whenever possible. It is only now that he has enough concurrent experience to get a good regional/local job, but he took the job at Covenant until that experience came together.
I have read these reports, and I realize how much people choose to attack the driver, so I'd like to give a description of my husband before the assumptions and accusations fly:
1) My husband works hard. He has no qualms regarding devoting himself entirely to a job, and holds his responsibilities above all else. He was managing a lumber yard, working 80 hours a week (on salary) to finish and set up for the next day long after everyone else had left.
2) He loves truck driving, and is constantly talking about how careful truckers must be because of the damage the trucks can cause. In many ways, whether I understand or not, it is his life, and he does his best at all times.
3) He has worked OTR before, even teamed with his dad for a few months, and he has had only one load that was 15 minutes late with Covenant, and he lists his availability immediately.
4) My husband stays out 6 weeks at a time, even though he has been told Covenant only allows 5 days off at a time. He doesn't complain.
He's not perfect, but he cares and is a good employee.
Now that that is out of the way...
At first, Covenant was exceptional. He was averaging 2500 miles per week. He gave a week's notice to come home, and the dispatcher got him home. She asked that he give more notice in the future, so he has always given two weeks since then. Second time he got home, he felt great because his dispatcher had complimented him and thanked him for always being so reliable.
Then he passed his three month mark... He got sent to the yard in Allentown for log book training. Once he got there, he was in training all day Friday (no pay) and told he had two problems with his logs, although his trainers didn't tell him what they were. He sat the weekend and was given a load Monday morning (no layover). Covenant doesn't pay layover until after 48 hours. The load was 800 miles and delivered Wednesday afternoon; no possibility for early delivery. He sat two more days, before getting a 500 mile load that delivered the following Monday.
Are you seeing the trend?
He has been averaging less than 1000 miles every week since he hit his three month mark. At one point, backing in to a load, he lost a mud flap. The guy unloading said, "Yeah, almost everybody loses mudflaps the way it is set up." It was considered an incident, $500 fee. Shortly after, they routed him through Chattanooga for safety training (unpaid, but breaking up 3.5 days of layover, so no layover either). He was called to an accident hearing, and he disputed the accident explaining the angles and layout of the loading area. He was advised it called for an onsite review and they would give him an answer the following week. If the review came back it was his fault, they would charge him a flat fee of $500 in weekly increments. He called back for the review decision and was told they didn't have to review the accident and they would get around to it when they felt like it. They've already started charging him.
Now, to the people who believe these complaining truckers are taking too much advances and they owe the company for advances.... My husband takes less than a hundred dollars weekly. He lives on canned soup and water or soda. I just had to file for free lunches for my kids and they looked at his gross pay... $206/week for an average of three weeks.
He spent a week and a half sitting up north. He got charged for IdleAire, which he uses to keep down his idle charges and is a reasonable fee. However, he was stuck at a few truck stops that didn't have it, so he had to idle his truck... $80 last week, $185 this week. His dispatcher is on vacation, so his new dispatcher told him he should be sitting in the trucker lounge, not the truck. The place he was stopped didn't even have a lounge, so his dispatcher told him to sit in McDonalds for two days at a time. I don't know what his dispatcher thought he should do with his dog that he pays to keep in the truck.
So this week he finally got a decent paycheck, over $400 gross, but he only netted $135 of that.
The boys and I have been living on about $50 worth of groceries and household every week. We don't qualify for food stamps because his gross is disproportionate to his net. His gross, combined with child support and SSI for our son only comes to a yearly income of $22,000. The coalition for the homeless has kept us in our apartment.
Don't mock these drivers, they ARE stuck. We don't even have the money to get him back to FL, so he can leave this job. He is supposed to start with Heartland in January, but we have no idea how to get him and his stuff here without abandoning the truck. He's afraid that if he tells Covenant he wants to leave, they will not route him to a terminal or route him home for Christmas.
What this company is doing is criminal.
Kimberly
Orange City, Florida
U.S.A.
This report was posted on Ripoff Report on 12/18/2008 10:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/covenant-transport/chattanooga-tennessee-37419/covenant-transport-withheld-pay-at-whim-chattanooga-tennessee-402710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
OMG...Covenant Is Out Of Control!!!
AUTHOR: Anthony - (U.S.A.)
SUBMITTED: Tuesday, January 06, 2009
I want to categorically state that not one other trucking company that I am aware of, OTHER than Covenant Transport, charges drivers for idling their trucks. I became aware of this outrage a couple of months ago. I live near Chattanooga, Tennessee, where this company is based, and for at least 20 years, I have known that this company to be a bad egg. I would hire on with them to clean their toilets.
Trucking companies traditionally provide IdleAire to their drivers to save the company money on idling trucks, if that is their chosen method of providing heat and air to drivers when they obtain rest. A driver should not be paying ANYTHING to have a comfortable environment in which to rest.
Their added policy of charging drivers a FLAT FINE for incidents and accidents, stated here as $500.00 in the case of a torn off mudflap, is a further outrage and again a charge to an employee that is totally out of line with the industry as a whole, and it is insanity for anyone to put up with it for one second. As I understand it, they charge a flat fine of $1,000 to the driver for any chargeable accident. Again, this is not customary or traditional with ANY trucking company that I have ever monitored.
A mudflap costs them less than $20.00 on a bad day. There is no justification whatsoever to fine a driver $500 for it.
Those companies that may make drivers accept some financial responsibility for damages, which are few and far between I assure you, do so in clearly documented cases of neglect or due to intentional abuse by the driver. And even then, it would be up to a maximum of the damage costs. Personally, the minute I was made aware in any form whatsoever that I may be made to pay any costs for any instance of damage, I would stand up and leave immediately. I know immediately that I am in the wrong place.
Any employer I sign on with has ample opportunity to check my background prior to hiring me, and is furnished by me the information where they can call any or all of my former employers for ten years back, and if I had any history of abusing or damaging equipment, they would certainly have opportunity to discover it. I am not about to give anyone an option to take one CENT of my wages for any future determination of wrongdoing. It's outrageous. It's a rip-off in the making, plain and simple.
It is categorically illegal for any employer to make unauthorized deductions of any funds from an employee's paycheck. I would never sign in agreement to do so, prior to, or following an accident or incident, allowing them to do this. They have insurance for replacement and repair to equipment, above a set value that they intend to pay for out-of-pocket. A driver has no business paying for these expenses that will occur from time to time, in the course of doing their jobs.
Furthermore, Covenant is in business for themselves, and as such, they assume at all times a risk of profit loss. An employee does not take on that same kind of risk. They work for wages. These two methods of passing on profit loss to employees should be illegal, but is likely not illegal, unless they are simply taking the money without coercing the employee to sign in agreement to pay it. I have no doubt whatsoever that any employee that refuses to agree to sign such an agreement, is threatened with termination on the spot.
Anyone reading this, who has had deductions made by Covenant Transport for any incident or accident, and who has not signed anything agreeing to allow them to do this, should immediately step into their nearest State employment department to file a complaint against them for this Federally prohibited and illegal act.
I sure hope that people are reading this, because aside from the fact that Covenant already has issues that make them a horrible place to work, these two issues are nothing short of a VERY good reason enough for ANYONE considering Covenant Transport for employment, to steer completely away from them.
With each passing day, and further affirmation that Covenant is continuing this practices, they are fast approaching the top of the list as the absolutely worst company out there to work for.
Think about it. If you are expected to pay THEM for sleeping in a truck where the temperature is comfortable, AND you are expected to pay FINES to them for instances of accidental damage, who in their right mind would say...
Yep...sign me up for that!!!
David Parker, the CEO and owner of Covenant Transport, likes to thump his bible, and espouse his Christian values at every opportunity. If this is how Christians who own businesses treat their employees, then leave me out of it, and give me some mouthwash. Christianity is leaving a bad taste in my mouth.
In my humble opinion and judgment, Hell will be busted wide open when the man passes on to the next life, because he sure isn't impressing many people in this one.
The nerve of some people...

#1 Author of original report
Update on the Story
AUTHOR: Missmerlin - (U.S.A.)
SUBMITTED: Friday, December 26, 2008
Well... my husband came home for Christmas, and called his dispatcher to turn the truck into the yard. His dispatcher told him that ALL the trucking companies charged for idling... He stated Schneider charged (my father-in-law works for Schneider... they don't) and Werner (my husband worked for them less than 10 months ago... they don't charge). When my husband called him on it, the dispatcher told my husband he just had to do more research :)


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