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Report: #259554

Complaint Review: Cratefurniture.com - Petersburg Virginia

  • Submitted:
  • Updated:
  • Reported By: Northborough Massachusetts
  • Author Confirmed What's this?
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  • Cratefurniture.com 37 Bollingbrook Street Petersburg, Virginia U.S.A.

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On April 6th, 2007 I placed an order for replacement cushions with cratefurniture.com. I was informed 8 weeks later that my order had not even been started and could not be shipped at least until July 31. I cancelled the order on June 18. The customer service representative, Julie Wells, assured me that I would see a credit refund on my credit card within 7 to 10 business days. This has not happened.

It is now July 9. After reading a similar complaint against this company from a lady in Oakland, CA, I am not optimistic that I will see a refund.

It appears that this company does most of its business online; therefore it can not afford to have negative publicity posted on the web. Hopefully, 'cratefurniture' will see the complaints and will address our grievances before other action is taken.

Carolyn
Northborough, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 07/09/2007 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cratefurniturecom/petersburg-virginia-23803/cratefurniturecom-order-cancelled-no-refund-in-sight-ripoff-petersburg-virginia-259554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
4Employee/Owner

#8 REBUTTAL Owner of company

Order Shipped

AUTHOR: Cfcs25 - (U.S.A.)

POSTED: Friday, May 23, 2008

We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.

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#7 REBUTTAL Owner of company

Order Shipped

AUTHOR: Cfcs25 - (U.S.A.)

POSTED: Friday, May 23, 2008

We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.

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#6 REBUTTAL Owner of company

Order Shipped

AUTHOR: Cfcs25 - (U.S.A.)

POSTED: Friday, May 23, 2008

We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.

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#5 REBUTTAL Owner of company

Order Shipped

AUTHOR: Cfcs25 - (U.S.A.)

POSTED: Friday, May 23, 2008

We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received their purchased product.

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#4 Author of original report

Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.

AUTHOR: Carolyn - (U.S.A.)

POSTED: Thursday, July 12, 2007

Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account.
I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.

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#3 Author of original report

Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.

AUTHOR: Carolyn - (U.S.A.)

POSTED: Thursday, July 12, 2007

Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account.
I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.

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#2 Author of original report

Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.

AUTHOR: Carolyn - (U.S.A.)

POSTED: Thursday, July 12, 2007

Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account.
I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.

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#1 Author of original report

Homespun Home Fashions, cratefurniture.com keeps telling me they will refund my money within 2 days, but nothing happens.

AUTHOR: Carolyn - (U.S.A.)

POSTED: Thursday, July 12, 2007

Since filing my initial ripoff report I have called Homespun Home Fashions (www.cratefurniture.com) several times, requesting some action on reversing the $957.30 charge on my credit card for an order which they agreed to cancel due to their inability to fill it within a 3 month time frame. They assured me the credit had been "put through", where I don't know. It hasn't been posted to my account.
I would urge consumers to steer clear of this company. They do talk to me on the phone, but they have not been willing to give me back my money.

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