credit one Blocked my account, did not notify me and won't allow me access to my own account until I send proof of residency documents. las vegas NV Nevada

Apparently on dec 3rd, while attempting to shop online... this company determined that since I was attempting to buy something and have it sent to my own address that it must be a fradulent purchase and blocked my account. On dec 9th when I tried to look up the account to see what the balance is- I am not even able to call it up on their website.

When contacting them by phone, the automated system advised me that the number which I am calling from is not the number they have on file and would I like to make this the number that they will contact me with issues regarding this account in the future. I stupidly pressed for yes. Then when attempting to find out what my balance is and why I can no longer view it on the website (which I have successfully used multiple times in the past) I was told that the only way for me to 'unblock' this account is to mail them a copy of my drivers license and a utility bill. When I asked for a supervisor- I was told that there is nothing that can be done on the account until I mail in this documentation, and they will continue to add finance charges and interest to the account, cannot/will not process a payment until I send in the documentation.

When a third supervisor request was made, suddenly they can accept a payment, but can not unblock my account so that I can close it. Seriously? So they will take my payment and then can hit me with annual fees, interest, and any other charge they like but can't close the account? I am calling the BBB and reporting unscrupulous business practices. This is rediculous. 

If you are pissed because I pay the entire balance off before you can bill me interest- just close my account and I will use another company.