Crescent Processing Breach of contract, will not reimburse cancellation fee from prior merchant services despite my faxes, e-mails and phone calls. Promise of immediate reimbursement are not being kept despited many co Internet

I have a small retail store and shoe repair shop. This is in regards to my merchant servises, Crescent Processing Co.I have been with the Company since June 2010. I was promised, and it is written in the contract, that I would be reimbursed the $495.00 cancellation fee when charged by my prior service. I started trying to be reimbursed in Nov 2010 when the fee appeared on my bank statement. I contacted Mike Smith at Crescent via fax and telephone conversation. I was told it would take 7 - 10 business days to go through which would be about Thanksgiving 2010. The monies were never received on my end. I sent another fax on Jan 6 ,2011 to Mike Smith. I received a call from Richard Blake, Senior Ops Manager, saying he is handling it personally and the money would be in my acct within 48 hours. It is now Feb 1, 2011 and the amount still has not appeared. On Jan 26, I left a message for Blake, and again today Feb 1, 2011.

This company does not follow through on it's promises. I am very dissatisfied with their lack of service.