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Report: #1182299

Complaint Review: Future Payment Technologies - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Barbara — Chatham Massachusetts
  • Future Payment Technologies 12700 Park Central Drive Dallas, Texas USA

Future Payment Technologies Crescent Processing Wrongfully charged $25 minimum balance fee over at least 2 years and will not refund entire amount. Dallas Texas

*UPDATE Employee: Thanks for Your Feedback; We'd Like to Help

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I have been with Crescent Processing now known as Future Payment Technologies a couple of years now.  In September, I noticed a $25 minimum balance discount fee under the details section of my online account. 

I called Future Payment Technologies (FPT) from my work phone and after a lengthy time on hold I was told a manager would get back to me with the amount of my refund.  I never heard from a manager and when I printed out my September statement I noticed the fee was again listed on the statement. 

I called FPT again from my work phone.  At first I was put on a musical hold for approximately 10 minutes after pressing all the correct buttons to get to the right department.  Then someone picked up and hung up the phone to disconnect the call.  I tried a second time and they did the same thing. 

While on their musical hold a third time, I picked up my cell phone and placed a call, was on hold for about 10 minutes and then I was finally connected to a live person while still on hold on my landline work phone.   I inquired about my refund and this repetitive fee which I could only see 12 months online and I was told the minimum balance requirement is $1500 per month. 

I explained to them that I do meet the requirement except for a few months a year due to the seasonality of my business.  The support person went back 2 years and noticed the fee each month and agreed with me that I was wrongfully charged. 

I received a refund of $133.22 out of at least $400.00.  When asked why I didn’t receive the full amount I was told it states on page 10 of my contract that they only have to refund up to 3 months of wrongful charges. 

I referred a bookkeeping client of mine to Crescent Processing around the same time I signed on with the.  I reviewed his account also and found the exact same charge!  We both are due a refund and I wonder how many other people out there are too!  Buyer Beware!

This report was posted on Ripoff Report on 10/10/2014 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/future-payment-technologies/dallas-texas-75251/future-payment-technologies-crescent-processing-wrongfully-charged-25-minimum-balance-fe-1182299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Thanks for Your Feedback; We'd Like to Help

AUTHOR: Director at Future Payment Technologies - ()

POSTED: Thursday, October 16, 2014

Thanks for your review. We would like to clear up any concerns and discuss how we can help you.  I'm the Director of Account Management - Brian - and I would like to assist you. We definitely value your business and feedback.

Please feel free to contact me directly at 877.900.1925 x 5203 or via email at bberkenbile@futurepaytech.com.  Look forward to talking with you.  

 

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