Future Payment Technologies Crescent Processing Wrongfully charged $25 minimum balance fee over at least 2 years and will not refund entire amount. Dallas Texas

I have been with Crescent Processing now known as Future Payment Technologies a couple of years now.  In September, I noticed a $25 minimum balance discount fee under the details section of my online account. 

I called Future Payment Technologies (FPT) from my work phone and after a lengthy time on hold I was told a manager would get back to me with the amount of my refund.  I never heard from a manager and when I printed out my September statement I noticed the fee was again listed on the statement. 

I called FPT again from my work phone.  At first I was put on a musical hold for approximately 10 minutes after pressing all the correct buttons to get to the right department.  Then someone picked up and hung up the phone to disconnect the call.  I tried a second time and they did the same thing. 

While on their musical hold a third time, I picked up my cell phone and placed a call, was on hold for about 10 minutes and then I was finally connected to a live person while still on hold on my landline work phone.   I inquired about my refund and this repetitive fee which I could only see 12 months online and I was told the minimum balance requirement is $1500 per month. 

I explained to them that I do meet the requirement except for a few months a year due to the seasonality of my business.  The support person went back 2 years and noticed the fee each month and agreed with me that I was wrongfully charged. 

I received a refund of $133.22 out of at least $400.00.  When asked why I didn’t receive the full amount I was told it states on page 10 of my contract that they only have to refund up to 3 months of wrongful charges. 

I referred a bookkeeping client of mine to Crescent Processing around the same time I signed on with the.  I reviewed his account also and found the exact same charge!  We both are due a refund and I wonder how many other people out there are too!  Buyer Beware!