Complaint Review: Cricket Wireless - Nationwide
- Cricket Wireless Nationwide USA
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- Category: Cellular Phone Companies
Cricket Wireless rebate fiasco no rebate on 4 phones still waiting bad customer service Nationwide
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Decided to try Cricket wireless in October 2014 after my cell company sold out to verizon. Bought 4 cricket phones for a very decent price and they each had $50 rebate. Submitted all required information for each of the phones then monitored online and also called to verify they had all that they needed. I was told all was well and to now wait 8-12 weeks and I'll receive the 4 $50 Visa Cards in mail. It has been 13+ weeks. Tried to call rebate center last week but hung up after being on hold 30 minutes. Reached them tonight fairly quickly. Said they are being "reprocessed" as of 1/9/15. To wait 4 weeks and IF THERE ARE NO ERRORS, I will receive the cards.
Beware of Cricket rebates. Cricket customer service simply refers to the rebate center. All issues go to the rebate center. The rebate center is less than helpful. Remember the phrase "if there are no errors" because I heard it tonight and heard it previously. Seems they have a LOT of errors lol. My plan is to hand it of to one of the phone attorneys on my legal plan if I don't get my rebates.
Cricket service I'm very pleased with mainly for the value. I have 5 phones on the plan and pay $110 a month vs. previous phone company I paid about $225 for 3 phones. I really can't tell the difference in the service. If anything, I can access Facebook more easily when traveling. I've traveled to Ohio, Kentucky, Illinois, Indiana, and Missouri since having the phone. No more issues with dropped calls than on my last carrier. Better access to the web than my last carrier. Navigator and email work just as well as with prior carrier.
Net, other than the stupid rebate issues, I'm glad I chose Cricket.
This report was posted on Ripoff Report on 01/16/2015 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket-wireless/nationwide/cricket-wireless-rebate-fiasco-no-rebate-on-4-phones-still-waiting-bad-customer-service-n-1202263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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