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Report: #1327607

Complaint Review: Dermasoft Skin Restore - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Clare — New Bern North Carolina USA
  • Author Confirmed What's this?
  • Why?
  • Dermasoft Skin Restore Santa Ana, California USA

Dermasoft Skin Restore PureCell Eye TherapyProminent Vitamin C Serum Online offer was for products for $4.95 each. Hidden message that within 14 days if not cancelled, I would be charged $89.95 per months for product. Santa Ana California

*UPDATE Employee: purecell rebuttal

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Onlines offer for 2 cosmetic facial products for only $4.95 each.  Read everything, but did not see, that if not canceled within 14 days, I would have to pay full price for each of these products, = $89.95. Plus they sent me another product, the Prominent Vitamin C Serum that I did not order and that was to be $35.00.  I called each phone # when I was charged the full prices, to cancel future shipments, but they would not give me full refunds, only 35% back on the Dermasoft Skin Restore and the Purecell Eye Therapy (0.5 fluid oz.) and 50% back on the one time purchase of the Prominent Eye Serum, which I never ordered!  This is definitely a scam!!!  I am retired and cannot afford these prices!  If I had known, I never would have ordered them.  I READ everything stated in the offer and did NOT know that I would have to pay full price in 14 days!

This report was posted on Ripoff Report on 09/11/2016 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft-skin-restore/santa-ana-california-92799/dermasoft-skin-restore-purecell-eye-therapyprominent-vitamin-c-serum-online-offer-was-for-1327607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

purecell rebuttal

AUTHOR: PureCell Eye Therapy - (USA)

POSTED: Monday, September 12, 2016

Dear Clare,

Our company, Purecell strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.purecellskincare.com/checkout.php

We feel for your concerns, and have processed a refund. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751 or admin@purecellskincare.com

Sincerely,

Purecell Team

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