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Report: #1416336

Complaint Review: Direct TV - El Segundo California

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  • Reported By: Justin — Plano Texas United States
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  • Direct TV 2230 East Imperial Hwy El Segundo, California United States

Direct TV Mislead, Lied, No Honor, No Integrity, Poor trained sales people, Poor customer service, thieves! El Segundo California

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I was sold a satellite package that included a discount of $25.00 per month off because I have an ATT cellular plan with unlimited data. First bill came in and the discount was missing. I called about the $25.00 per month discount and was denied because I have ATT unlimited plus which does not qualify. I was then told I needed ATT unlimited choice to qualify for the discount and I explained that was not the deal I was presented with when I signed up for the package. ATT was unwilling to honor the sale I was sold when I entered into the contract and therefore broke the contract. I told them to cancel service (within the 1st billing cycle) since they would not honor their end of the deal. Now they are trying to force me to pay a ridiculous cancelation fee because they have poorly trained sales people and a customer service department that does not honor its sales. I wish I had never called Direct TV since it has been misleading and lacking integrity. Now Direct TV wants $552.00 as a cancelation fee for a service I had less than 30days that they tried to over bill me for in the first place.

This report was posted on Ripoff Report on 12/11/2017 05:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/el-segundo-california-90245/direct-tv-mislead-lied-no-honor-no-integrity-poor-trained-sales-people-poor-customer-1416336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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