Direct TV, Made monthly payment and their system said it was down.. Greenwood Village Colorado

Where to start, Okie Ive been a customer of Direct TV since May of 04, So I called in December to dispute a charge on my bill, They agreed it was a mistake and was fixed......I pay the amount they say on the account
which says we owe 77 dollars and some change.......I get the next on line bill which now says we owe 203. dollars and some change, This was on Jan 2nd, I was having Heart surgery on Jan 5th in Pittsburgh Pa.

So not wanting to deal with the BS I submit 203 and some change.......I get a pop up that says this site is down for repairs no moneys have been taken from your account Please try again later......Maybe an hour later I get to thinking, I don't owe them 203. so I'm gonna pay 100.00 cause now it says I owe 89.21, I submit 100 dollars and get the same message as before, I get to thinking and figure heck with it.....It says I owe 89.21 so I pay 89.21 and still get the same pop up message....I wait awhile and try 89.21 and bingo I get an E-Mail saying they received 89.21 thanks for my payment.....

My wife says sure hope they don't take all that money from our account, So to make her feel better I call Direct TV....And sure enough they have taken 481.42 from the account, They were very sorry and they would make a complete refund in 3 to 5 days....My wife checks our account on the 5th and they have refunded one 89.21 payment... So I call again on the 6th......were very sorry, you will have a complete refund....Its after 5 here so they said it would be refunded the next day.....

Meantime a week goes by and nothing, My wife has called them my daughter has called them and each time there sorry it will be replaced, Meantime Jan 15th comes and the next bill is due, I call them and they tell me I have a 203.00 credit......Excuse me I never gave authorization to take any moneys from the account, I write them an e-mail demanding they put my money back from where they stole it from, I receive an e-mail back saying 10 business days from the 14th it would be refunded.......

This is the 23 of Jan and another bill will come out on the 27th, This is a crock of sh*t, I'm totally disabled and had to borrow money to put in the account to keep from bouncing the account......Do I have any rights here..??? I paid them faithfully for almost 5 years and they steal and keep My money?????

Oh and They gave us 3 free months of show time, but dont forget to cancel it after 90 days or I'll be charged from then on....

Littlejo
Hyde, Pennsylvania
U.S.A.