Report: #1334077

Complaint Review: Direct Tv

  • Submitted: Wed, October 19, 2016
  • Updated: Wed, October 19, 2016
  • Reported By: Johnna — klamath falls Oregon USA
  • Direct Tv


Direct Tv Promotion of 100.00 gift card to sgn up but then dont send it. First few times you call they say it takes a couple months, then they say it was mailed and then they say you were not elgible Nationwide

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I responded to an add that offered a 100.00 visa gift card if you signed up for direct tv within so much time.  I called and the salesperson said he would heck to see if I was elgible for the promotion.  Then he came back and said that i was in fact elgible but i had to pay for my first months fees that day, so I did.  I had the service for three month and called to ask where the gift card was, I was told that it generally takes two - months.  I waited another month and called again, I was then told that it had been mailed to me, I told them that I had never got it and he said he would check it out and someone would call me back. 

I contacted them again after a month but this time I did it on line, when i explained the situation she told me that I wasnt elgible for the gift card.  I asked why I was told i was when i purchased the services and then told it takes 3 months to get it and then told it was sent to me if I wasnt elgible.  She said she would have her supervisor call me with in 20 minutes.  Since I was at work and had to go back to work, I could not accept the call when she finally called me back 35 minutes later. After work I called back and explained the entire sistuation agin and was told she would transfer me to her supervisor.  I waited on hold for 40 minutes and he got on the phone and told me he knows it was wrong that I was told differently 3 times but that I was not elgible for the gift card.

How many people do they do this to that either forget they have the card coming or just accept that they werent elgible?  I am willing to hand my gift card over to a charity at this point if someone will help me fight this big corporation.  Its the point. and it is false advertising.

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