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Report: #279141

Complaint Review: Direct TV - El Segundo Nationwide

  • Submitted:
  • Updated:
  • Reported By: East Point Georgia
  • Author Confirmed What's this?
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  • Direct TV 2230 East Imperial Hwy, El Segundo, Ca. 90245 Nationwide U.S.A.

Direct TV won't send someone to repair damage from "installation" Nationwide El Segundo California Nationwide

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A Direct TV installer came to our house to install a DVR. He did not use the cable outlet allready in place. He drilled a hole through a nearby closet, then drilled another through the sheetrock, ran the cable through, and moved the entertainment center over six inches to cover the hole.
I called their retention department. I asked to have them send someone to repair the damage, to redo the installation, and to do these two things in a timely manner. I did not ask for anything else.
They will not do this. They want me to take pictures, write reports, get a professional estimate, and submit this to them.
I am not their General Contractor, Photographer, or Stenographer. I do not think that I should be the one to bear the risk of choosing a sheetrock crew and seeing that the work is done properly. Further, my time is worth money.
I can understand that they don't want to do these things, after all, their time is worth money too. But wait! ... they put a hole in my wall...shouldn't they... fix it?
If anyone out there wishes to share ideas for getting results from these people please let me know. For my part I can say that it seems to me that their retention dept employees are trained to say no. Calling there was a complete waste of time.

Jack
East Point, Georgia
U.S.A.

This report was posted on Ripoff Report on 10/16/2007 05:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/nationwide/direct-tv-wont-send-someone-to-repair-damage-from-installation-nationwide-el-segundo-ca-279141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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