Report: #201892

Complaint Review: Direct TV - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: PHOENIX Arizona
  • Direct TV Phoenix, Arizona U.S.A.

Direct TV Ripoff Blatant Lies about Refund Policy Phoenix, Arizona

*Consumer Suggestion: Refund Policy

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I recently became a new subscriber to DirectTV. About 10 days prior to installation, I was charged $431.31 for a HD receiver, before signing any contract etc. I was told I would have 30 days trial period by the phone sales person. The installer even told me this, as I did not like some of the features of the receiver immediately on hook up. After 4 days of having the service, I knew it in no way compared to the prior provider (((ROR redacted competitors name))) that I had had for years.

I contacted DirectTV and was reassured by them that because I had the 30 day trial I would be refunded the $431.31 for the HD receiver, so I went ahead and cancelled. Weeks later after promptly returning the receiver, I called DirectTV to find out why my account still has not been credited. They now say, oh well you can't get refunded for that. After many phone calls to supervisors I am getting the same answer.I am fuming as Direct TV basically lied to me several times to get me to try their service. Hmmm, $431.31 for four days of leasing the receiver! .That comes to more than $100 per day to watch their inferior satelite programming. I never would have paid for the $431 lease fee if I would have known it was not part of the 30 day trial. That is just absurd.

Direct TV customer service has been the absolute worst I have dealt with in at least the past 20 years. The last supervisor I asked to speak to, may not get back to me for 72 hours according to their policy.

PHOENIX, Arizona

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This report was posted on Ripoff Report on 07/19/2006 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/phoenix-arizona-85028/direct-tv-ripoff-blatant-lies-about-refund-policy-phoenix-arizona-201892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Refund Policy

AUTHOR: Larry - (U.S.A.)

POSTED: Sunday, August 06, 2006
Sorry to see that this happened to you, but as a Directv subscriber everytime I order equipment from them I am told that up until that equipment is installed I can get a full refund. However I am also told that they consider the sale final after installation.

It sounds like your 30 trial period was just for the service itself. I remember seeing this on their website, but it is not there now.

So it seems that you are both correct - You should have received their service free for the 4 days and they, once you had the equipment installed, would keep your money.

I know this doesn't help you, but it may clear up situation.
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