Direct TV Ripoff Blatant Lies about Refund Policy Phoenix, Arizona

I recently became a new subscriber to DirectTV. About 10 days prior to installation, I was charged $431.31 for a HD receiver, before signing any contract etc. I was told I would have 30 days trial period by the phone sales person. The installer even told me this, as I did not like some of the features of the receiver immediately on hook up. After 4 days of having the service, I knew it in no way compared to the prior provider (((ROR redacted competitors name))) that I had had for years.

I contacted DirectTV and was reassured by them that because I had the 30 day trial I would be refunded the $431.31 for the HD receiver, so I went ahead and cancelled. Weeks later after promptly returning the receiver, I called DirectTV to find out why my account still has not been credited. They now say, oh well you can't get refunded for that. After many phone calls to supervisors I am getting the same answer.I am fuming as Direct TV basically lied to me several times to get me to try their service. Hmmm, $431.31 for four days of leasing the receiver! .That comes to more than $100 per day to watch their inferior satelite programming. I never would have paid for the $431 lease fee if I would have known it was not part of the 30 day trial. That is just absurd.

Direct TV customer service has been the absolute worst I have dealt with in at least the past 20 years. The last supervisor I asked to speak to, may not get back to me for 72 hours according to their policy.

Sharon
PHOENIX, Arizona
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.