Complaint Review: Direct TV - Phoenix Arizona
- Direct TV Phoenix, Arizona U.S.A.
- Category: Satellite Dish Companies
Direct TV Ripoff Blatant Lies about Refund Policy Phoenix, Arizona
*Consumer Suggestion: Refund Policy
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I contacted DirectTV and was reassured by them that because I had the 30 day trial I would be refunded the $431.31 for the HD receiver, so I went ahead and cancelled. Weeks later after promptly returning the receiver, I called DirectTV to find out why my account still has not been credited. They now say, oh well you can't get refunded for that. After many phone calls to supervisors I am getting the same answer.I am fuming as Direct TV basically lied to me several times to get me to try their service. Hmmm, $431.31 for four days of leasing the receiver! .That comes to more than $100 per day to watch their inferior satelite programming. I never would have paid for the $431 lease fee if I would have known it was not part of the 30 day trial. That is just absurd.
Direct TV customer service has been the absolute worst I have dealt with in at least the past 20 years. The last supervisor I asked to speak to, may not get back to me for 72 hours according to their policy.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 07/19/2006 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/phoenix-arizona-85028/direct-tv-ripoff-blatant-lies-about-refund-policy-phoenix-arizona-201892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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