DirectBuy RIP-OFF, ADDED COSTS NOT DISCLOSED, POOR COMMUNICATION AND HORRIBLE CUSTOMER SERVICE Houston Texas

Samsung 60" 1080p 120Hz LED Smart HDTV, UN60H6203AFXZA

What are you talking about? The one thing required to understand how directbuy works is to have the *ability to understand how it works*. It's not rocket science. So if all this crap that some people are saying about directbuy is true than the samsung 56 inch 1080p dlp t.v. I got with a stand for $1108 this year is an illusion? This couch I am sitting on that I saved $400 must be fake too etc, etc. Some people...

What are you talking about? The one thing required to understand how directbuy works is to have the *ability to understand how it works*. It's not rocket science. So if all this crap that some people are saying about directbuy is true than the samsung 56 inch 1080p dlp t.v. I got with a stand for $1108 this year is an illusion? This couch I am sitting on that I saved $400 must be fake too etc, etc. Some people...

What are you talking about? The one thing required to understand how directbuy works is to have the *ability to understand how it works*. It's not rocket science. So if all this crap that some people are saying about directbuy is true than the samsung 56 inch 1080p dlp t.v. I got with a stand for $1108 this year is an illusion? This couch I am sitting on that I saved $400 must be fake too etc, etc. Some people...

What are you talking about? The one thing required to understand how directbuy works is to have the *ability to understand how it works*. It's not rocket science. So if all this crap that some people are saying about directbuy is true than the samsung 56 inch 1080p dlp t.v. I got with a stand for $1108 this year is an illusion? This couch I am sitting on that I saved $400 must be fake too etc, etc. Some people...

I am a consumer that has done the research to know what to buy and what not to buy at DirectBuy. I don't mistrust DirectBuy - I just understand the industries they work with to understand how they get their discounts.

The original writer suggested the appliances were not at the markdown stated by Direct Buy at the time she joined (40%-60% off retail). I fully believe any undereducated consumer is goign to be disappointed and at some point ready to blame someone else for their lack of knowledge.

When shopping through an establishment like DirectBuy, you have to be prepared that they are never going to be able to guarantee the stated markdown on 100% of their items. I would guess that no business out there can do this - at ;east, not for long before going out of business.

Direct Buy, being a business, cannot afford to go below cost. When you look at large appliances like refrigerators, dishwashers, etc., it is well-known in this industry that the original retail price is already not that much of a markup above cost. The only time you see the really large savings is when there is a larger margin between cost and markup. It is well-known that such appliances are just more expensive - no matter where you buy. But if you look at items like toilets, there can be as much as a 50% or greater discount off retail because there is a larger margin between the cost to manufacture and the retail price.

DirectBuy didn't lie to you - they told you about how much their discounts CAN be, not what they always will be on every product.

As far as customer service, I also live in Houston, and these days it is virtually non-existent. I usually support places with great customer service, or try to change to those that don't by working with the manager. If the manager is not taking calls, I would suggest showing up unannounced and talk to him/her in person. Sometimes, this is what it takes to make things change - I have seen this done. It is not easy, but it does work, and in my opinion, helps to make the experience for all the other customers that much better. Most managers - not all - will want your feedback. If you are still not getting much help, there's always a chain of command you can follow until you find someone in senior management that will listen.

Good luck!!!