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Report: #1458838

Complaint Review: DirectTV - Internet

  • Submitted:
  • Updated:
  • Reported By: Gary — Fort Pierce United States
  • DirectTV

    Internet
    United States

DirectTV They didn't reveal the correct amount of bill. Internet

*Author of original report: DirectTV Bill

*Consumer Comment: Why Didn't YOU Check???

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In the first half of August 2018, I checked my DirectTV bill online. The bill stated that I had a $36 credit to my account for August. I confirmed this with a Customer Service Representative. Then in the last week of August 2018 I checked my bank account, and found out that DirectTV submitted a payment for $91 without letting me know of this......ahead of time. Now my bank account (August 29, 2018) is in the red. DirectTv won't release the amount of the current month's bill ahead of time. They just go ahead and request the payment, without my knowing how much it is. Most of the time my DirectTV bill fluctuates. Why isn't anything being done to correct DirectTV's accounting system ????? Gary Stanullwich garystanulg@outlook.com

This report was posted on Ripoff Report on 08/30/2018 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directtv/internet/directtv-they-didnt-reveal-the-correct-amount-of-billnbspinternet-1458838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

DirectTV Bill

AUTHOR: Gary - (United States)

POSTED: Thursday, August 30, 2018

  I DID check within the first two weeks of August 2018. And it stated that I had a $36 credit on my account (for August). I checked with Customer Service about this credit. And they stated that it's correct. I have a $36 credit on my account for August. So..........the "normal" $90 charged minus $36 is, approximately, $60. So, that's what I go by. Then.......DirectTV changed the amount charged to $91.37 in the last week of August.....without ANY notification of the change. I heard it before, from other DirectTV customers, about the inconsistent billing from DirectTV. I'm thinking about going to DishTV. Gary Stanullwich

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#2 Consumer Comment

Why Didn't YOU Check???

AUTHOR: The Dog - (United States)

POSTED: Thursday, August 30, 2018

 When the bill is issued, there is a period of time before it needs to be paid. Since you have access to the account on line, why did you NOT check it BEFORE the automatic debit?

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