Dish Network Customer Service Reps not disclosing full account information Bradford Ohio

Since day one I had problems with Dish, left and right.

I wanted to cancel my Dish service mainly because during a storm (even with some cloudy skies) we lost signal every time, and my wife always watches the news for any warnings and whatnot.

So before I cancelled my service I called Dish TWICE to confirm that my 2 year contract was expired so I wouldn't have to pay any early termination fees. Twice, two different reps, told me that yes, my contract was expired and that I didn't have to pay any early termination fees if I decided to cancel the service.

Today (3/19/2014) I called to cancel my account and then, out of the blue, the rep tells me that I still had 5 months left in my contract! Effin' seriously. No use, after talking to a rep from "the President's office" (yes, that's what they called it, I'm not making that up) I had to pay the early termination fee. At the moment of this writing is $10 per remaining month.

To top it off, Marcos tells me that I had to pay the shipping of the receivers back to them. That if I decided to use the "prepaid" UPS shipping labels that come inside the boxes they sent to put the receivers in, that they would charge me $17 per box. For effin' sakes.

And also when I initially got the service, somehow I ended up 'purchasing' one of their receivers, I honestly have no idea how that happened. I never wanted to purchase a Dish receiver! I found out by checking in my account online that in the My Equipment section they had listed the receivers I was using and all of them said "leased" but one of the said "owned". I tried several times, but there was no power in the face of this earth that could make Dish return me my money for that ghost purchase of one of their receivers.

I don't plan to get Dish services ever again, not even if they refund me the money they made me pay.

I'm grateful I never referred a friend to Dish.