DISH NETWORK my name on unauthorized account, account in collections, they will not correct situation. englewood California

I paid the initial 1st month for my granddaughter to have cable service with Dish Cable.  I made it very clear to customer service that this was only for that month to get it started and that my granddaughter was to be the account holder and that if they could not do that we would not do business.  I only did this because they have a toddler and needed the cable to help entertain her and it was going to be a couple of weeks before shehad a check.  I was assured that my information would not remain in the system permanently and it would only be used for that one ocurrance. 

My granddaughter, Taylor M., gave the customer service her billing information and all bills thereafter were paid by her.  I never used that cable, never received a statement or phone call about any problem until a few days ago when a letter was sent to my daughter's address with my name stating an account with my name was sent to collections for $389.00.  A 3-way call today with Dish Operator Ben PIZ, said that charges are now $489.00.  Ben, PIZ, was absolutely no help, very arrogant and rude.

Taylor had very poor service with Dish and repeatedly reported outages and very poor quality.  Charter had offered to pick up cancellation fees, but Dish would not provide requested information Charter needed to make changes in service and would not send out boxes to return the equipment.  Now, months later, I am told collections have gone against me and that they never corrected the account information. 

I am extremely upset, I have never had collections filed against me and always had good credit. When I went on the internet to see if there were other complaints, there were several thousand complaints regarding cancellation fees and unauthorized bank account debits.    Pretty bad  reputation and bad service.  I wanted the name of the President to file a complaint but was refused that info.

Thank you,