Dish Network horrible internet providers Englewood Colorado

 I have had this satellite cable service for over 6 months and its great, but I decided to get their internet service and that's where the problem started.  First time my husband or I went to use wi-fi in our home we could never connect, call customer service they tell me that we have used our maximum GB limit for the month, now understand we had just started this service a week prior.  How is it possible that we have used our GB when we have never used the internet?  So the rep was really trying to convince me that somebody had used up our GB when cleary we are at work doing the day, so I said fine, next month when our GB restart I will pay attention and see then. So first day again we couldnt even connect to wi-fi after spending 30 mins with a rep on the phone she restarted my box and surely we could connect. 

The next day I came home from work and tried to connect my tablet via internet, once again couldnt connect! So im beyond mad now because I knew I wasnt crazy, called customer service back say I had used my GB up in 1 day!!!! What, I know alot about computers and I dont care if I had 9 people in my home on wi-fi there is no way possible I used up 10GB of data in a day. He even tried to convince that maybe someone has hacked my password!!! Really!! At this point Im done with the Dish internet tell rep I would like to cancel services and speak to a manager, he tells me their is no manager to speak to and if I cancel I will get charged $450 for a cancellation fee for a service I never use.  After really expressing my feelings he offered me a free upgrade to 15GB of service for 12 months at the 10GB price.  Lol, so what was the difference my internet is still slow and I can connect to my cellphone hotspot and connect wi-fi before I do that internet.

Now just weighing out having to pay $450 for services I never received or pay $59/month and $10 lease fee for internet service I can never use.  Do not order internet services from them, I am truly dissapointed, which I would of stayed with my other cable company now.