Dish Network Bait and switch ripoff Internet

I did indeed email you regarding this situation. I appreciate your willingness to address this issue.

Seriously now... yes you are an employee. It's obvious by your response. We are with DirecTV now, and granted, they SUCK, but no...we did NOT have to pay an extra fee and we have 3 boxes which are ALL HD. You can find companies that value their customers and do not charge $104.99 for equipment that is leased. If I were purchasing the box, I would totally understand that charge. I am however, NOT purchasing, but paying solely for the privilege of leasing another piece of equipment.

ALSO... since you probably ARE an employee, you should know this one... I found out this afternoon that there supposedly are convicted felons that are handling the setup of new accounts for Dish Network and are handling people's financial information. This bears further investigation but I have requested background checks on the employees at the call center that routed our service request. I will be referring them to a consumer protection attorney as I see this as having the potential to be a serious issue for consumers. 

The tech dialed up the main office to get the situation straightened out and he just happened to have the correct equipment in his truck. Imagine that!!
- Let's see what is the job of a tech.  Umm..they go around install, support/repair Dish equipment.  So he comes to your house and actually has "extra" equipment in his van/truck.  Wow, what are the odds of that happening. 

I just love people who actually seek out to find conspiracies in everything.

suddenly there is a new charge of $104.99 for LEASED equipment? I'm not paying $104.99 for something I have to give back when I no longer have a Dish Network account.
- Was the $104 a one-time charge or recurring?  Was it for 1 or all 3 boxes?  If it was a 1 time for all 3 you would be looking at just under about $1.50 per box per month for the 2 year contract.

By the way I doubt you will find a Satellite or Cable company that does not require you to LEASE their equipment.   Of course if you don't believe me just go call around and ask.  You may find that they are willing to sell you a box.  I think the going rate is around $500-$600 PER BOX for the HD boxes, if it has a DVR add a couple hundred on top of that.

Oh and no I am not an employee of Dish.

Hello Jim! Situations like this are frustrating, and I am sorry that this happened. I would be happy to look into what happened and get this straightened out. We would hate to have you leave witha  sour taste before you even get to experience the service. If you would like me to look at it. Please just send me an email at becki.barned@dishnetwork.com. Thank you!!

Becki Barned
DISH Network
Customer Service