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Report: #638902

Complaint Review: Dish Network - Internet

  • Submitted:
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  • Reported By: Jen — Torrance California United States of America
  • Author Not Confirmed What's this?
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  • Dish Network Internet United States of America

Dish Network Changing thier story Internet

*REBUTTAL Owner of company: Hello! Dan Busa with DISH Network here.

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Last year, in August, we signed a 1 yr contract with dish network. This August 1st we were moving to an apt. that did not allow any dish services. I called in July to cancel - the man told me if we canceled a month early - there would be a cancellation fee of a few hundred dollars for cancelling early. He"claimed" there was nothing he could do. I spoke to 3 representatives and even finally attempted to ask for supervisors but was told there was none. I hung up very upset. I went online to their web site to complain and also lower my plan for the next month so they could get as little as possible from me while i couldn't and wouldn't be using their services. I received NO response from my online complaint. I then called 2 weeks ago to cancel - as I am due to have a baby any day now and didn't want to get side tracked and forget to cancel. I spoke to a VERY nice gentle man who said he would wipe our charges clean and would send me a box to return the equipment and if I chose to use their UPS label it would charge $15 to my account but that would be it. I was VERY greatly to have our last bill wiped and thought I would look into alt. choices of shipping if I could find any. I did not. That's fine. He did not mention ANYTHING about a cancellation fee. He DID ask me if I wanted to wait until Sept. 1st - although he didn't say why - and I said why wait? no - just cancel, i don't want to forget when I have the baby. He congratulated me and wrapped everything up. I got a letter in the mail the other day saying that i'm canceling early and will be auto charged $195.00 on 9/10. I called - the woman was very rude, said i was told this in July. I agreed - I was, that's why i didn't cancel in July.She also said i had a two year contract, which i disputed and she didn't really care. She said that's tough I have to pay and it will be final. i hung up. My husband called back and spoke to at least 6 different people (talk about the run around) and was told initially we did only have a one yr. contract - and was confirmed by several others. Then they told him their "notes" say that I was told about the cancellation fee in august. And had I cancelled Sept. 1st then there would be no charge. Now, if ANYONE is stupid enough not to wait 2 weeks to cancel a service to avoid $195 charge then I'd like to meet them. I didn't cancel in July b/c that's what they told me. Why would I NOT wait in August if they told me that. Because he didn't tell me anything about a cancellation fee at all. whatsoever. We requested to have the recording pulled - they declined. Then when my husband became upset and they transferred him yet again they told him it was then a 2 yr contract and we will be paying the $195. Being on the phone for 45 minutes and speaking to so many people, he hung up and told me to put a stop payment with the bank - which I've done. so not only did i sign a one yr. contract, not a two yr. contract, but it should've ended Aug 1, not Sept. 1st, and therefore I should've had NO cancellation fees at all. Also, since when does cancelling 2 weeks early qualify for $195 charge that if I would've kept the account open would've charged me about $20. Also, Why are they charging for a service that I can't and won't use? Charging for that should be illegal.

This report was posted on Ripoff Report on 09/08/2010 07:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-changing-thier-story-internet-638902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Hello! Dan Busa with DISH Network here.

AUTHOR: DanB@Dish Network - (USA)

POSTED: Friday, January 07, 2011

Hello! Dan Busa with DISH Network here. I have read your complaint, and would like to comment on a few things with your post; DISH Network hasn't offerred a twelve month contract since 2005, you can actually view a copy online at www.dishnetwork.com.Also as far as the cancellation fee goes it doesn't quite sound right the cancellation fee would have been significantly lower if there was only a month remaining. If you'd like for me to review the account please e-mail me at: daniel.busa@dishnetwork.com

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