Complaint Review: Dish Network - Internet
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- Author Not Confirmed
- Dish Network Internet United States of America
- Phone:
- Web: www.dishnetwork.com
- Category: Satellite Dish Companies
Dish Network Charge for Receiver Return and Refusal to Remove Equipment from My Roof, Internet
*General Comment: Dish network equipment removal
*UPDATE Employee: Employee
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I cancelled my Dish service after 8 years because Dish can no longer provide any customer support without lying. I received notification that I would be charged $15.00 per receiver if I used Dish Network shipping labels to return the receivers. In addition, the instructions for returning the receivers states that I am suppose to climb on my roof to retrieve DISH Networks satellite bulbs and connector mechanism. In the event I do not return these, I will be charged for them. This is outrageous. There in nothing in the initial contract which states that I am responsible for payment to return the equipment. In addition, there is no way that I am climbing on my room to retrieve Dish Networks equipment. I paid them to install in, they should remove it.
However, they don't and are racking in the $$ by not only charging customers for returning the equipment, but they leave every single Dish installed and waste all those resources. Who pays for that...the consumers. When I pressed the custoner service rep about the fee for returning the box, she admitted that it was not in the initial contact and that Dish never informed their customers when they changed their policies last year. The customer service rep tried to tell me that it is because they were being charged for pre-printed return labels that were never used. That is bull because the charge only is incurred when the barcode is scanned, therefore, Dish was not loosing any revenue, they just decided to recoupe easy money from those who cancel.
I want DISH to come retrieve their equipment from my roof and send a technician to retrieve the equipment at the same time. Is this too much to ask for? Apparently. Dish wonders why their marketshare continues to decrease...let me help:
Horrible customer services
Dishonesty by customer service reps and technicians
Programming changes without any notice.
Please submit your reports so that we can start a class action lawsuit against DISH Network.
This report was posted on Ripoff Report on 10/19/2010 01:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-charge-for-receiver-return-and-refusal-to-remove-equipment-from-my-roof-int-652877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
Dish network equipment removal
AUTHOR: Pjb1955 - (United States of America)
SUBMITTED: Saturday, June 09, 2012
I am having the same problem with Dish. I would have never used them if I knew I had to pay to return the equipment and climb on my roof to retrieve the parts. The rep I talked to said I would get the box within 7-10 days. It never came. I called again and am waiting again. I will never use them again and warn all of my friends. We have a community email list and I am putting this on it.
#1 UPDATE Employee
Employee
AUTHOR: BeckiB@Dish Network - (USA)
SUBMITTED: Wednesday, January 26, 2011
Hello, I just wanted to give some information. As much as we hate to lose a customer, we hate to see them leave with a sour taste in their mouth. For the shipping labels, you do have the option to use our labels, at $15 a label, or choose your own shipping method. In regards to the pieces off of the dish itself; yes, we do ask for that back, but if you are not able to, we ask that you call us up, and we can take care of that. We understand that it can be hard to get that piece. I am also very sorry for any bad customer experience that you may have received. At DISH, we do strive for outstanding customer service, and make sure that all agents are doing their job to provide that to our valued customers. I hope that this helps out in understanding some of the things that happened upon your cancellation.
Becki Barned
DISH Network Customer Service
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