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Report: #778218

Complaint Review: dish network - Internet

  • Submitted:
  • Updated:
  • Reported By: jxmia — ocala Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • dish network Internet United States of America

dish network DISH NETWORK WANTS US TO PAY FOR THEIR FAULTY EQUIPMENT! Internet

*UPDATE Employee: Here to Help With Your Issue

*Consumer Suggestion: It MAY not be the equipment

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THIS IS THE LETTER I SENT TO DISH!

I AM EXTREMELY UNSATISFIED WITH THE SERVICE YOUR COMPANY PROVIDES! MY SERVICE LOSES SIGNAL EVERY 5 MINUTES I JUST SPENT AN HOUR TALKING TO 3 DIFFERENT CUSTOMER SERVICE AGENTS AND NONE OF THEM RESOLVED MY ISSUE. THEY SAID I HAVE TO PAY $95 FOR A TECHNICIAN?! ARE YOU KIDDING ME!?! THEN THEY SAID "OH I CAN GIVE YOU SOME PROTECTION PLAN FOR $6/MONTH AND THE TECH WILL BE FREE." OH GREAT! SOMETHING TO ADD TO MY BILL THAT I DONT WANT! HOW PERFECT! AND IF I WANT TO CANCEL I HAVE TO PAY YOU ALMOST $400 BECAUSE YOUR PRODUCT DOESNT WORK! UGH YOUR COMPANY IS BY FAR THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH! OH BUT SHE GAVE ME A $25 CREDIT FOR CANCELLING MY PROTECTION PLAN WHICH IN THE PAST I ALREADY PAID! TECHNICALLY SHE DIDNT GIVE ME ANYTHING!! SWITCHING FROM DIRECT TV  WAS THE BIGGEST MISTAKE IVE EVER MADE AT LEAST THEY KNOW HOW TO TREAT THEIR CUSTOMERS! I THINK DISH NETWORK NEEDS TO INVEST SOME MORE MONEY INTO TRAINING THEIR CUSTOMER SERVICE REPS TO ACTUALLY SATISFY CUSTOMERS! 19 MORE MOTNHS OF THIS HELL AND THEN IM GONE! CAN'T COME SOON ENOUGH!!

THEY CAN BE REACHED AT feedback@customermail.dishnetwork.com

This report was posted on Ripoff Report on 09/18/2011 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-dish-network-wants-us-to-pay-for-their-faulty-equipment-internet-778218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Here to Help With Your Issue

AUTHOR: MikeL DISH - (USA)

POSTED: Wednesday, October 05, 2011

I had a chance to review the situation you posted and would enjoy the opportunity to help you!  What has been posted as a suggestion and feedback is correct.  I encourage you to try those instructions and let me know what happens!  Also, if you could, email me your account number so I can look into this more in depth and see about the cost to send a technician to your home.  My email is michael.lemar@dishnetwork.com.

Thank you and I'll looking forward to speaking with you in the near future!

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#1 Consumer Suggestion

It MAY not be the equipment

AUTHOR: Ken - (USA)

POSTED: Sunday, September 18, 2011

but an obstruction, like trees between the dish and the satellite, or if the dish isn't SOLIDLY mounted, it can move, causing signal loss that would include any pole it might be mounted on.

It doesn't take much an obstruction to wipe out the signal.

If it suddenly started, something may have been placed in the way of your dish.

You can check your signal strength on each satellite that you use by turning on your TV, pressing "menu" on your remote, then press "6" on the remote, then "1" and "1" again.

The most common satellites are 110, 119 and 129.  Check them for a green bar and a "locked" indicator.  To exit this test mode, press "cancel" several times until you're back the regular TV operation.  Good luck,
 
I've been pretty satisfied, overall with dish, but I had to move my dish once due to my neighbors trees getting bigger over the years.  Everything was okay in the winter when the leaves were gone, but would start having trouble in the spring. 

Channels on satellite 129 are the most difficult to recieve and you will probably lose these first.

Please, let me know if you get this resolved...I'd miss my Dish service, we're a charter customer of the service.

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