Dish Network Early Termination Fee , Internet

It definitely doesn't seem like you should be liable to fix the cable or pay for any changes to your home. I would recommend trying to get out of your contract and avoid paying anything else to DISH.

One exception to the contract rule is multiple technician visits. If you have had three techs out that still haven't solved the problem, you could have the early termination fee waived. Yet since the problem has been identified, it would most likely be at the discretion of the agent.

Call in and request to speak to the Resolutions Department and then a supervisor in the department if necessary.

If they still won't fix the cable at no cost or terminate your contract without a fee, I would tell the agent or supervisor you plan on (smartly) contacting the BBB and AG. This would be a great next step on its own, but it will also send you up one more tier in the hierarchy to the Dispute Resolutions team. You won't be able to speak with a rep immediately, but the agent/supervisor will give you the department contact info. More than likely, the rep in that department would much rather let you out of your contract then deal with the BBB or the AG.

Sure it's a little more work, but at least you aren't handing any more money over to DISH.

Winston (espblog.com)