Dish Network Dish representative rude and making harassing calls Staten Island Nationwide

Ready for the long answer?

Dish network is a company that uses outside sales contractors (just like many of the other large tv providers), I like to explain it like this: dish is the automaker, and these contractors are dealerships. They are independent businesses that in one way or another got dish to allow them to sell services. Directly, dish will NOT contact you to sell you an upgrade (there are small exeptions to this, for example, upgrading equipment that will become USELESS due to changes in technology as is happening now to our MPEG-2 high definition receivers where an upgrade is required in order to use the HD service). This is especially important to me in that I handle multitudes of calls that people are under the impression that they were talking to dish directly when they set up services through one of these companies. Usually, they will respond to an advertisement of some sort (mail, internet, telemarketing call, phone book, door-to-door salesperson, etc...) and will have no clue that they are not talking to dish. The only surefire way to know that you are talking to dish directly is to call on a phone # provided in a bill insert, the main switchboard phone # 1-800-333-dish (should be mentioned, NOT 1-888... that is a # that directv has set up as a direct sales line, but that's a wholly separate issue not relevant to the story), or to a phone # given to you by a bona-fide employee of dish network.

As for your issue, if you have any email addresses, phone #'s (caller id required), or other information that would identify the individual (other than his name, terry, which may or may not be real) or company that you were REALLY dealing with, dish network would love to hear about the experience. Since you filed this report, and mentioned that you had been contacted by email, I understand that you have internet access. The easiest thing for you to do would be to visit dishnetwork.com, find "contact us" and send it that way along with any relevant information about your current service and anything that you have collected on this supposed "upgrade." These emails, believe it or not, do not go off into oblivion, but are reviewed by actual human beings for any relevant information even if it may take a while to sort through all of them. With millions of subscribers, and lots of different ?'s, comments, concerns, you can imagine how many of these emails are received per month...