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Report: #1083878

Complaint Review: Dish Network - Ohio

  • Submitted:
  • Updated:
  • Reported By: nurscop — Parma Ohio
  • Author Not Confirmed What's this?
  • Why?
  • Dish Network Ohio USA

Dish Network No customer service-termination fees Ohio

*UPDATE Employee: Your Post

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Purchased Dish Network SAT TV and Internet-was told at the time of purchase on the phone that additional televisions could be connected without a "Joey"-

A "toll free number' sticker was put on each remote to "call anytime' for assistance (1-866-414-6086)

The next day the internet stopped working-called the number for 4 days and nobody answered the phone number provided-message was the "office hours" are from 6:30am to 9:00 pm. I was calling during the day when the office was supposed to be open but nobody would answer. Finally the end of the 4th day (25 calls later) a person answered and I told them i wanted to "cancel"-made appointment for them to pick up equipment.

Then a big hassle started-$900 termination fee--was told that I had to get on the roof and remove the dish for TV and Internet. I am 70 years old, I can't climb on the roof! Was told a charge would be added to the account if they had to remove it!

Told that I was calling the "wrong number" for telephone support and the "correct" number was on my bill. I have not received a bill yet-how is a customer know the number if it is not given?

Long story short-had no internet for "4" days-remoytes had wrong customer support telephone numbers-

$900 fee for something that did not work!!!

DO NOT GET DISH

Anybody out there want to join in a lawsuit?

This report was posted on Ripoff Report on 09/12/2013 07:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/ohio/dish-network-no-customer-service-termination-fees-ohio-1083878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - ()

POSTED: Wednesday, November 20, 2013

nurscop,

 

I've had a chance to review your post and would like to get this all straightened out for you if you could please email me your account number at michael.lemar@dish.com so I can see what we have going on.  Thanks!

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