Report: #1355107

Complaint Review: Dish Network

  • Submitted: Thu, February 09, 2017
  • Updated: Thu, February 09, 2017
  • Reported By: Lyle — Milwakie Oregon U.S.A.
  • Dish Network
    2885 NE Sandy Blvd
    Portland, Oregon

Dish Network Billed me when services were not being used Portland Oregon

*General Comment: Not my Fault

*General Comment: Yet again....

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I had Dish Network, but switched to Comcast. When I called in to discontinue their services, the salesman talked me into leaving my account on pause incase I did not like Comcast. I had a 30 day cancellation of contract with Comcast. I was weary because I am very busy with work and school, because I was afraid I might forget and get double billed. Well, my intuition was right. I forgot about the pause and for the last four months, totalling $413, I have been billed for services I was not using.

I filled a complaint with the BBB, but someone from Dish who handles those complaints called me and was an arrogant jerk about it. I told him it was a mistake and that I did not mean to leave the services on. I explained that the equipment was not hooked up. I can verify with my Comcast bills that I have been with Comcast the entire time they were billing me, but he insisted they could not refund me because they say I was receiving services. [continued below]....

..... Well just because they left the services on does not mean I was using them.

It was an honest mistake, but apparently they need money so bad that my opinion of their company and their reputation is unimportant. It is more important to them to steal money from my account for unauthorized use, because had I seen the auto-deduct from my account, I would have cancelled the account much sooner. I get that it slipped my mind about the pause ending and the billing beginning again, but does that make billing me for services I am not using ethical? My television can only have one cable company hooked up at a time, so how can they say they are billing me for services received? I was not using their services. I can prove it with my cable bill from Comcast. Their equipment has been disconnected and not in use the entire time. 

I will never use Dish. It does not mean that you cannot get a good deal or that their product is faulty. It just means that the people that operate the service have no heart or concious. Their bottom line is more important to them than their customer. Never leave any service on pause, because if you forget and it slips through the cracks, they do not care. They have been rude an unconcerned with pain and suffering. They are perfectly ok with billing you for services accidently left on even though you are not using them. It is exactly what they told me when they called. The man was rude and argumentative. He was completely unsympathetic with my pain and suffering. Their customer service is abismul and uncompassionate. 

This report was posted on Ripoff Report on 02/09/2017 01:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Not my Fault

AUTHOR: James - (USA)

Well according to Dish Network's rules a Dish Pause if setup properly will last 6 months before it's reactivated by Dish. Meaning either they didn't activate the Dish Pause and you got charged for 4 months. Or you really forgot and it ran it's course for 6 months and you let it go for another 4 months totaling 10 months.

In any case it's all your fault and not theirs. Lets say Dish forgot to charge you and you called in to turn it off after 10 months. Would you let them know you owe them money or make the decision to cheat them.  It's not Dish Networks fault you forgot and went on with your life. As long as that unit is active they have to account back to who they pay their bills to. Do you really think HBO or ESPN is going to give Dish a break.

Yes it would be nice if companies were more considerate. Maybe it will happen when people stop trying to cheat and steal cable.

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#2 General Comment

Yet again....


 Yet again the consumer wishes to blame OTHERS for THIER mistakes. It was this line in your report that made me fall out of my chair LAUGHING! He was completely unsympathetic with my pain and suffering. Exactly what pain and suffering did YOU incur from forgetting to cancel your CONTRACTED services? Other then paying for the CONTRACTED services?? Sorry but this is ALL on YOU! YOU signed a CONTRACt that YOU DID NOT READ! Then YOU pause your services for a month and FORGET that you have done so and want THEM to waive YOUR BILL! YOU entered into a CONTRACT and THEY have met thier end by sending YOU the signal, just because YOU didnt have the equipment hooked up doesnt mean YOU are off the hook. Really I have to give you props for the pity fest YOU are trying to pull. I mean REALLY! Pain and suffering because YOU FORGOT to do YOUR PART! SO much laughter on that one!! Just pay your bill and move on. YOU HAVE NOT BEEN RIPPED OFF! YOU ARE TRYING TO SCAM THEM FOR WHAT YOU OWE!

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