Complaint Review: Dish Network
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I had Dish Network, but switched to Comcast. When I called in to discontinue their services, the salesman talked me into leaving my account on pause incase I did not like Comcast. I had a 30 day cancellation of contract with Comcast. I was weary because I am very busy with work and school, because I was afraid I might forget and get double billed. Well, my intuition was right. I forgot about the pause and for the last four months, totalling $413, I have been billed for services I was not using.
I filled a complaint with the BBB, but someone from Dish who handles those complaints called me and was an arrogant jerk about it. I told him it was a mistake and that I did not mean to leave the services on. I explained that the equipment was not hooked up. I can verify with my Comcast bills that I have been with Comcast the entire time they were billing me, but he insisted they could not refund me because they say I was receiving services. [continued below]....
It was an honest mistake, but apparently they need money so bad that my opinion of their company and their reputation is unimportant. It is more important to them to steal money from my account for unauthorized use, because had I seen the auto-deduct from my account, I would have cancelled the account much sooner. I get that it slipped my mind about the pause ending and the billing beginning again, but does that make billing me for services I am not using ethical? My television can only have one cable company hooked up at a time, so how can they say they are billing me for services received? I was not using their services. I can prove it with my cable bill from Comcast. Their equipment has been disconnected and not in use the entire time.
I will never use Dish. It does not mean that you cannot get a good deal or that their product is faulty. It just means that the people that operate the service have no heart or concious. Their bottom line is more important to them than their customer. Never leave any service on pause, because if you forget and it slips through the cracks, they do not care. They have been rude an unconcerned with pain and suffering. They are perfectly ok with billing you for services accidently left on even though you are not using them. It is exactly what they told me when they called. The man was rude and argumentative. He was completely unsympathetic with my pain and suffering. Their customer service is abismul and uncompassionate.
This report was posted on Ripoff Report on 02/09/2017 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/portland-oregon-97232/dish-network-billed-me-when-services-were-not-being-used-portland-oregon-1355107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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