Complaint Review: dr power equipment - Vergennes Vermont
- dr power equipment 75 Meigs Road Vergennes, Vermont United States of America
- Phone:
- Web: http://www.drpower.com
- Category: Hardware & Tools
dr power equipment dr power self propelling trimmer will trim 20 sq ft before propelling feature dies Vergennes, Vermont
*UPDATE Employee: DR Trimmer
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I purchased a 8.75 Pro-XL, Self-Propelled dr power equipment trimmer / mower in August 2010.
I took it to my farm and used it for half an hour and the self propelling drive train quit. I took it to be repaired and took it back out to the farm. I tested it, and never got to use it that season.
I took it out of the shed in the spring of 2011 to use. It worked for half an hour before the drive slipped again. It is back at the shop. After the conversations with dr and myself it was summer before it came back to me.
I used it again in August. One half hour of use and the self propelling broke, AGAIN. Back to the shop for repair. I get it back after the season and into the shed it goes again for the winter.
It is now spring, 2011. I take it back out. Half hour of use and the self propelling again quits. It is now back to the repair shop and I'll be spending $160 to get it out of hock.
I spent over a thousand dollars on this machine and it has been a major failure. dr refuses to stand behind its product. I have had to fight and argue every time it went back into the shop with dr. They have not done anything to resolve this issue. If it's bad engineering and the self propelling will never work then give me my money back.
This report was posted on Ripoff Report on 04/29/2012 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-power-equipment/vergennes-vermont-05491/dr-power-equipment-dr-power-self-propelling-trimmer-will-trim-20-sq-ft-before-propelling-875615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
DR Trimmer
AUTHOR: Trent DR Tech Support - (United States of America)
SUBMITTED: Wednesday, May 16, 2012
This customers TR2 8.25ft/lb Self Propelled Trimmer has made several visits to the Service Center for Chain related issues. The Chain and associated parts were replaced numerous times and left the shop in good working order. For whatever reason the Trimmer would return to the Service Center not long after with the same issues.
We have decided to refund the customer the purchase price and get the Trimmer back.
There are no known issues with the quality of the design and we have many thousands of Self Propelled Trimmers out in the field working fine.
Country Home Products stands behind its products and warranties. We consider the circumstances of every individual Technical Support issue and we strive to be fair and accommodating.
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