Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1040176

Complaint Review: Dressale.com - Internet

  • Submitted:
  • Updated:
  • Reported By: LMH — LW Florida
  • Author Not Confirmed What's this?
  • Why?
  • Dressale.com Internet United States of America

Dressale.com MISLED-DRESS DID NOT LOOK LIKE PICTURE-COMES FROM CHINA-CHEAP MATERIAL Internet

*REBUTTAL Owner of company: Dressale.com

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I recently ordered a custom made dress from Dressale.com, an online company in Hong Kong that appeared to have a professional business in California and a quality product based on their website.  I provided measurements in writing, taken by a professional tailor.  They also called me to verify all custom measurements, yet they made the dress too small, or possibly did not make the dress custom at all, I don't know which, but when I notified them, their response was several email exchanges asking for photos for proof, just an unnecessary time delay.  After finally getting the proof that the dress had in fact been made far too small, their solution was "please take it local alteration

I have emailed and had live chat several times with no responsibility taken on their part.  They continue the silly game of "sorry for the inconvenience, please be peaceful"  They will not correct their mistake, they will not accept the dress back, they will not refund my money.  They simply repeat "we understand your frustration, so sorry for the inconvenience"  "Please take local to fix". 

I spent $150 for this dress and this is a complete ripoff and I am not the only victim.  I now see numerous complaints about this company.  There has to be a way to stop these people from stealing our money and not providing the quality they guarantee at the time of sale.  Another company doing the same thing and selling clothing that looks nothing like the website is Tidebuy. 

Are there no laws to protect American consumers that buy products on the internet?  If a foreign company chooses to do business with American citizens, do we not have any trade laws to protect us from this kind of rip off?  I should think a class action lawsuit could stop these people in China from stealing from us.  What options do we have?  Is there not any restrictions in the Federal Trade Commission to prevent this type of Internet theft?  If they are allowed to sell merchandise to and ship to this country, do we not have any consumer protection laws?

This report was posted on Ripoff Report on 04/02/2013 07:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-misled-dress-did-not-look-like-picture-comes-from-china-cheap-material-inter-1040176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Dressale.com

AUTHOR: Dressale - ()

POSTED: Sunday, May 26, 2013

Dear customer:

 We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.
    As for your issues, you can cantact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there. 
   Thank you, 
   Dressale
 
Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now