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Report: #877653

Complaint Review: Dressale.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Tess — Frederick Maryland United States of America
  • Author Not Confirmed What's this?
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  • Dressale.com Internet United States of America

Dressale.com Rec'd dress rolled in mailing bag. When I took it out beads and sequins began falling off the dress.The lace bodice began falling off the body of the dress because the stitching was terrible. Poor q Internet

*REBUTTAL Owner of company: Sincere apology from Dressale.com

*Consumer Comment: Dressale isn't so bad to me

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When I received the dress it was rolled into a mailing bag.  When I took it out it was wrinkled and the beads and sequins began falling off.  If you touch a bead it fell off.  The stitching on the dress was terrible and started to come apart.  The description of the dress said two piece but it was one piece for the dress and there was a lace bodice that was sewed to the zipper in back but loosely stitched in front that became coming apart.  The material was poor quality.  The lace was cut very jagid - just terrible.  The dress was a piece of trash.  Very disappointed.  I emailed website and asked for my money back and they want me to send them pictures of the dress.  Do not order from this website!!!!  They need to be shut down!!!

This report was posted on Ripoff Report on 05/03/2012 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-recd-dress-rolled-in-mailing-bag-when-i-took-it-out-beads-and-sequins-beg-877653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

Sincere apology from Dressale.com

AUTHOR: Dressale - ()

POSTED: Tuesday, May 28, 2013
Dear customer: 

    We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.

    As for your issues, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there. 

   Thank you, 

   Dressale
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#1 Consumer Comment

Dressale isn't so bad to me

AUTHOR: Sarah - (United States of America)

POSTED: Monday, May 14, 2012

Wow, I was recommended by a friend and i also  bought one wedding dress, 4 bridemaid dresses and 4 flower girl dresses, totally 9 dresses from Dressale.com.

I need to show my appreciation now, when i opened the big package, i am so suprised All the dresses are very beautiful, except they forgot sending me the one of the free shawl, but it is okay,  they promised me they will give me a coupon for the inconvience. it is a amazing!!!

Nice job!.....

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