Report: #1417648

Complaint Review: Driver Support - Austin Texas

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Ripoff Report is Xcentric Ventures

Submitted: Mon, December 18, 2017
Updated: Mon, December 18, 2017
Reported By: Meridithe — Edgewood, New Mexico other United States

Author Confirmed

Why?

Driver Support 7600 N Capital of Texas Hwy #350 Austin, Texas United States

Phone: (512) 373-3518
Web: https://www.driversupport.com
Category: Computer Software, Software, software services

Driver Support Software does not work as they claim Austin Texas

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In July 2017, I purchased a Driver Support software package for my laptop and thought it was doing what it is supposed to do. On Saturday, December 16, the SD Card reader in the laptop failed to work. I scanned the system using Driver Support and received a message that all my drivers were up to date. Rebooted the laptop and scanned again with the same result, all drivers are up to date. Card reader is still not working.

Went to the Dell website for assistance, updated my Bios to the latest version. Then went to the RealTek web site, found the correct driver for the card reader, downloaded and installed the new driver. I then called Driver Support and asked for a refund as their software is obviously not doing what they claim. I received an email from them this morning basically saying "tough luck" we don't issue refunds.

This report was posted on Ripoff Report on 12/18/2017 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/driver-support/austin-texas-78731/driver-support-software-does-not-work-as-they-claim-austin-texas-1417648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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