Driver Support You Don't Need to Know you are Buying a Subscription Austin Texas

I bought a $9.99 update your drivers package. Was surprised to get an email thanking me for buying a subscription. I had no idea I had bought a subscription. They did not make this clear.

I emailed as soon as I knew to cancel. They responded that after looking at my account THEY felt I had the wrong driver support package or maybe I didn't know how to use it. 

This made me even madder. I asked for a refund NOT for help - My reason for wanting a refund was stated clearly in my refund request, that reason being, Hey, you pulled a fast one on me by signing me up for a subscription without me know it...I don't want to do business with you.

Then  I had to request a refund all over again. That was the only option I had. So I did. THEN I receive an email stating moneys already paid are not refundable.

Wow! Why didn't you just tell me that in the email you sent me in response to my refund request? I will tell you why, they still wanted to rope me into their service and/or wanted to stretch the process out so they could charge another month to my bank account. 

Sleazy company. Wil I miss the $9.99 cents? Of course not. Companies like this need to be called out.