Complaint Review: DriveTime - Morrow Georgia
DriveTime Ralph Salesman and Jason GM Scam and Lied Morrow Georgia
Me and my Fiance went to Drive Time in Morrow Ga to purchase a vehicle. The beginning was good. The original sales Rep Tye was off the day I went to make the final purchase. Ralph completed the sales transaction for Tye. The first trouble sign I saw was the Fact that Ralph gave me a key fob which comes out like a switchblade. The key was very loose, slightly bent and not secured. I specifically ask Ralph for another key because the key is going to break. Ralph tells me Drive Time does not have another key and to take the malfunctioning key to the Ford dealer and they will fix it. I trusted my salesman Ralph and didn't think he would lie to me. So I leave the dealer with the car. I noticed that a plastic vinyl floor cover on the driver side only. I turn on the AC and noticed a lil fog but was told by the GM they shampooed the Driver side floor. Several weeks go by and I decided to vacuum the car. I removed the plastic from the floor. I leave and go run some errands and of course in Ga it is very hot so I turn on the Air condition. While driving I noticed my feet soaking with water. Apparently it was a leak because water only comes through floor when I turn on the AC. Due to the leak my radio dash lights started to fade and the steering wheel dash started to fade.
The Drive, Reverse and Park lights started to flicker on and off constantly. So I call SilverRock the warranty Company and was advised to take it to the locations in network and I did, to only get refused service. Now I'm frustrated, crying and upset because I just bought the car just a few days at the 30 day mark and I can't get the issue fixed. I go to Drive Time and speak to the GM and was told that basically I had 5 days to return the car. Then the key break in the ignition why cranking it up. I make it to the dealer for them to tell me Ralph the sales Rep completely lied. The Ford dealer will not fix the lil clamp. I have to get a new key $300. I call Drive Time speak to Ralph and he boldly says he don't remember the conversation we had about the key. I was so upset because a human should take responsibility for their mistake when it comes to doing business. I called Bridgecrest. The Bank spoke to Jeff in the Corporate dept. Jeff put me in a unwind process which is the loan and total deal is erased like it never happened, it will not show as a repo on my credit. This was the blessing in all this. Jeff also sent the Tow truck to pick the car up from my house to take it back to Drive Time. This was the worst experience I have ever encountered when purchasing car. I was so sick physically after all of the mistreatment. I will never recommend anyone to buy a vehicle with Drive Time in Morrow, Ga. DO NOT deal with Ralph. He only cares about the sale and will say anything to make you feel good but when it's time to deliver it's nonexistence. Not to mention everyone you call is completely rude. Nicole who is a manager at Drive Time is rude also.
This report was posted on Ripoff Report on 06/11/2018 10:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetime/morrow-georgia-30260/drivetime-ralph-salesman-and-jason-gm-scam-and-lied-morrow-georgia-1446964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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