Duty Free Depot O ordered cigarettes from them. Received part of the order. After 2 months of contacting them they closed my account Rishon Letzion Isreal

I ordered cigarettes from this company. I only received a partial shipment but I paid in full. When I contacted them at first I gor the story Oh your shipment is being processed. After two months of this when I complained. They closed my account and said I would get a refund. This has now been two months and I haven't gotten a refund. They won't even disclose how much of a refund I am due. My calculation is $209.89 plus shipping. They have probably 50 sites under different names. The internet is full of complaints about them.