Ebay Bitter reality behind eBay Buyer Protection Program Internet

 Here is a link to the report I filed about eBay:

http://www.ripoffreport.com/r/eBay/San-Jose-California-95125/eBay-eBay-Buyer-Protection-Program-False-Advertising-BBB-of-San-Jose-Attorney-General-1084415

File a report with the San Jose BBB, the Attorney General of California, and the FTC.

Ebay will not protect sellers I was just burned by a woman who apparently does know how to use the system she received a very high dollar cosmetic item she used it she decided to call fake, I proved it was not and she still won, a low life scum bag who bilks people is more protected by ebay than any honest seller. She continuously lied after ruining my item which is now useless this was over 100.00 ticket for me. She harassed me I filed every report I could to no avail. she did feedback extortion as well told me to do something to make her feel good or else she would leave feedback to "warn others" I have top rated seller status and ebay did nothing to protect me. I will also close this account after I finish my last sales. screw that, there are other auction and sale sites.

I am writing in regards to the person who said that ebay caters to sellers....boy that is the farthest thing from the truth!!!!  I am a seller and an honest one, over 457 -100% replies but recently ebay burned me with buyer protection and now I am out a piece of jewelry, and $75 that they paid to the buyer!!! I did everything the customer service people told me to do, I filed reports and fraud reports with USPS and all of the above plus told that I WOULD BE covered with seller protection ....wrong I got screwed...and now I am going to close my account because I can no longer do business with a company that lies to its customers...and it appears the customers are only buyers....sorry you had a bad transaction but its just ebay.

You didn't do anything wrong. I think the only thing you did wrong was doing what the scammer wanted you to do. Some sellers know how to use ebays policies to keep them from taking a loss or just right out to screw people. I think ebay should really take a closer look and broaden their claims by including emails and conversations between the sellers and the buyers and they don't. Sometimes its just better to file a claime...escalate it...and follow the instructions.
Ebay is one sided. They have their policies and people know how to rip others off by them.

I am not sure if the address on pre-paid label is attached to seller's paypal account or not. But I think I did whatever I can as a buyer. I am not sure what else could I have done differently? I paid in full, contacted seller as eBay suggested, seller agreed for refund, provided with pre-paid label and USPS confimation shows it was delivered. I just didn't understand what else me as a buyer could have done differently? Why eBay decided on seller's favor when USPS is showing it was delivered to seller.

On top the prepaid label is USPS merchandize label with seller permit number and it also says "POSTAGE WILL BE PAID BY ADDRESSEE" so that means seller should have paid the postage before receiving it else USPS should not have delivered it. It was suppose to be simple return but seller denied and ebay supported seller blindly. It was completely unfair and bias decision.

In your report you said that the seller provided a prepaid return shipping label but I'm wondering if he sent you a label with his address but to an address thats not linked to his paypal info. That way he can still say that he didnt receive it and its a win situation for him. He gets to keep your phone and use ebays policies to his favor. Thats the only thing I can think of.