Ebay refuses to process claim for wrong merchandise Internet

This is a adjunct to my complaint about PayPal. I ordered Rosetta Stone Software which was described as Brand new and a picture of the official Rosetta Stone box was displayed. What I got was a blank or pirated DVD disc. It would not even open on my player. Paypal refused to refund my money, and Ebay closed the claim. I attempted to reopen the claim and they will not take it. I followed Paypals refund instructions to the letter, but the item was never shown as delivered by the Post Office. I did have tracking on the package. The address I was told to return it to was not the one Ebay had in their records for the seller, but I did use the address PayPal told me to return it to, which was an APO address. I could not use certified or registered mail to track it, because according to the PO the individual does not have to sign for APO mail. So I used a delivery confirmation label. The PO apparently lost the package, or it doesn't record when it is delivered to an APO address....so Ebay and Paypal say that's the same as if I never returned it. Anyhoo, I'm out 359.00. Needless to say, I will never do business with Ebay or Paypal again, but I am still out the money for an item I needed to increase my job qualifications. Crooks!

Devonrex2
Idaho Falls, Idaho
U.S.A.