ebay eBay/payPal no consumer protection for fraud selling practice San Jose CA

I bought APPLE IPHONE 7 on ebay on 9/23/2018 for $389.78. The product description said it's brand new. I have no service problem since 12/08/2018. It's an known issue for IPHONE 7. I sent it to an APPLE repair shop, they confirmed it, and later they informed me it's a sold as it phone, not a brand new phone. Apple's warranty does not cover it. The seller would not refund it. Then I contact ebay for their customer protection. eBay's paypal service is supposed to protect me for 6 month. So I contact eBay and Paypal, they could not find my transcation. I did pay the full amount on eBay site, at that time ebay website had a glitch, so the ebay seller sent me an email said he manually processed my payment, it was successful, then shipped the product to me.

Seller would not return or refund for me. Ebay or Paypal would not protect me at all. They kicked back and forth, said they could not find the transcation ID, even it clearly shows on my purchase history.

They would not even let me write review, since this purchase passed 60 days.

I would like other consumer know ebay is a market place for fraud seller, they will not protect you. Their website was also very unsecure, they could not even find a transcation ID which clearly shows in my purchase history.