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Report: #972613

Complaint Review: eBay - San Jose California

  • Submitted:
  • Updated:
  • Reported By: Vincent — United States of America
  • Author Confirmed What's this?
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  • eBay 2065 Hamilton Avenue San Jose, California United States of America

eBay Account Suspension San Jose, California

*Consumer Comment: Ebay took similar action against me

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Today (11/22/2012) my eBay account was suspended after over a year of very active use. I am a buyer and a seller and have sold over $3000 worth of items on eBay. I have over 100 feedback, and over 140 successful and pleasant transactions. 

Then today out of the blue I get this message: 

MC999 High number of eBay Buyer Protection cases
-- An unusually high rate of buyer protection cases being opened. 
-- An unusually high number of refunds received that are outside the sellers' return policy. 

I repair phones and I am constantly purchasing, returning and cancelling orders for various reasons such as I no longer need the part, the quality is so terrible it won't even fit the phone, or I received the wrong item or wrong color. 

I called eBay phone support and told the rep this. He told me there is a special team inside eBay that determines whether or not I am a reckless buyer and that they have already made up their mind and I cannot appeal the case. He also told me I received an email a month earlier informing me of my bad buyer behavior, which I cannot find or recall. So my ebay account is now permanently suspended and I cannot buy or sell anything from it anymore. Also, if I open a new ebay account, that will also be suspended. 

What can I do? I can't write a letter to give them my side of the story, only speak to some support rep that can just hang up when they feel like it. I can't email them or chat because they don't feel like doing that anymore. eBay has made hundreds and hundreds of dollars off me selling and buying off their website and now they simply cast me away because some guy who can't care less about me says I am a reckless buyer?

This report was posted on Ripoff Report on 11/22/2012 04:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ebay/san-jose-california-95125/ebay-account-suspension-san-jose-california-972613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Ebay took similar action against me

AUTHOR: Catnip - (U.S.A.)

POSTED: Sunday, January 27, 2013

I received the bad buyer behavior message as well and a suspension of my buying account only for 14 days.I just quit ebay for good after talking with "customer support".

I have to wait 6 months before I am free of ebay! I have  no open transactions or anything but they will not close my account for another 5 months.

I had over 1500 positive feedback at 100% but really don't sell on ebay. I sold 4 items there but I could not afford their fees! I had been a member since Dec. 2001.

My ripoff report is Jan.21.

I told customer support that I could not change my bad buying behavior behavior if they refused to tell me what it was! I was put on hold and spent about 1 hour while this ebay rep tried to come up with a reason. No reason was ever disclosed to me. I searched the ebay website and found nothing I did wrong.

The reps suggestion was to use only 1 seller; how crazy is that?! I repair laptops so I probably buy in a similar fashion to you.  I did get a message prior to my suspension message saying they could see I was having issues with sellers and suggestions to only buy from sellers w/high positive feedback and to ask questions of sellers. I did that anyway so I paid no attention to the message. I probably had less than 5% issues over the last 12 months and they were mainly worked out w/o filing an ebay buyer protection case.

Most of my issues with sellers was their misrepresentation of the item in the auction description. A b950 processor is not and i5 processor; how was I to know I should ask them if they were lying in their description. An hp1130nr listed but received a hp 110nr( NOT THE SAME)!Parcel post w/o tracking is not the same as priority mail I paid for; when this did arrive weeks later, it was not the item I purchased! These  3 sellers all had 100% feedback! Feedback is meaningless! A laptop w/ a formatted hard drive included as stated in description is not the same as a laptop w/no hard drive.

Many of the sellers refunded the auctions I won and refused to mail item; this seemed only if I got a really good deal- that item was lost, stolen, or broken! The items that were not as described were always worth less than the described item ( except for once). Isn't it funny how all these sales transaction outcomes favor the seller? So much for the law of averages.

Will you really  miss this? I hope they throw all of us off and we can empower another auction site.

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